Envoy incident

[2025-19-09] Some Host Notifications may not send through Email

Major Resolved View vendor source →

Envoy experienced a major incident on September 19, 2025 affecting Email notifications, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 12:21 PM UTC
Resolved
Sep 19, 2025, 03:54 PM UTC
Duration
3h 33m
Detected by Pingoru
Sep 19, 2025, 12:21 PM UTC

Affected components

Email notifications

Update timeline

  1. investigating Sep 19, 2025, 12:21 PM UTC

    We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted. Our team are investigating at this time.

  2. monitoring Sep 19, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results at the moment.

  3. resolved Sep 19, 2025, 03:54 PM UTC

    This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via [email protected].