Envoy experienced a major incident on May 8, 2026 affecting Envoy Dashboard and Visitor registration and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:16 AM UTC
We are currently looking into the issue to identify the root cause.
- monitoring May 08, 2026, 01:40 AM UTC
The issue has been identified, and we’re seeing improvements across all product functionality.
- monitoring May 08, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 03:17 AM UTC
This incident has been resolved.
- postmortem May 21, 2026, 01:39 AM UTC
On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.