Is Envoy down?

We are currently experiencing a CSS-related issue affecting many pages in the dashboard. Due to this issue, page layouts are broken, which may impact usability and the display of UI elements. Our team has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

We are continuing to investigate this issue.

Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.

We are continuing to investigate this issue.

Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected.

On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

This incident has been resolved.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.