Envoy incident

Envoy rooms devices are having an outage

Major Resolved View vendor source →

Envoy experienced a major incident on November 14, 2025 affecting Envoy Dashboard and Rooms, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 03:36 AM UTC
Resolved
Nov 14, 2025, 03:39 AM UTC
Duration
3m
Detected by Pingoru
Nov 14, 2025, 03:36 AM UTC

Affected components

Envoy DashboardRooms

Update timeline

  1. investigating Nov 14, 2025, 03:15 AM UTC

    We are currently investigating the issue.

  2. investigating Nov 14, 2025, 03:15 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 14, 2025, 03:27 AM UTC

    We are continuing to investigate this issue.

  4. identified Nov 14, 2025, 03:47 AM UTC

    We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.

  5. monitoring Nov 14, 2025, 03:58 AM UTC

    We’ve deployed a fix and are monitoring for all devices to fully recover.

  6. resolved Nov 14, 2025, 04:07 AM UTC

    The issue with rooms devices has been resolved.