Elite 3E Cloud systems Outage History

We are currently investigating an issue affecting 3E Cloud LIVE services. Current status: Investigating. Current impact: Partial Outage. Impacted components: - 3E Proforma Customer impact summary: - Customers may experience intermittent failures or limited access in the affected services. Next update: - We will provide another update as soon as more information is available.

We are currently investigating reports of performance degradation impacting the integration between 3E and EBH validation processing. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.

We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.

We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

We are investigating reports of intermittent slowness affecting some 3E users. The service remains available, and our teams are actively monitoring performance and working to identify the cause. Further updates will be shared as needed.

We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating reports of intermittent performance degradation affecting a subset of users. Our teams are actively analyzing the issue and will provide updates as more information becomes available.

We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

We are currently investigating reports of an issue impacting customers using 3E and EBH. Our teams are working to identify the affected resource and determine the cause. We will share updates as more information becomes available

We are currently experiencing an issue impacting multiple components across the 3E and EBH platforms. Customers may experience degraded performance or limited access to certain services. This issue is related to an ongoing Microsoft Azure incident that is affecting our underlying infrastructure. Microsoft engineers are actively investigating, and our teams are closely monitoring the situation and working to mitigate impact. Further updates will be provided as more information becomes available.

We are continuing to investigate this issue.

We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

Some of the 3E services in UK and West Europe are intermittently down. We are investigating the issue with highest priority. It could be because of Azure Front Door issue reported by Microsoft. We are working closely with them.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of an issue where some users are unable to access 3E. Affected users encounter a blank screen upon attempting to connect, with no error message displayed. Initial reports indicate the issue impacts multiple customers across regions, including the US and CANADA regions. Some internal Support users are also experiencing the same behavior when accessing customer environments. Our engineering team is actively investigating and has engaged Microsoft for assistance. An active case is being assigned to their team to help identify and resolve the underlying issue. We will provide an update as soon as more information is available.

Some customers may find that 3E Workspace application access is not available due to an issue with Microsoft’s Front Door CDN service. While the application itself remains operational, availability may be impacted. Our team is actively working with Microsoft and monitoring the situation closely to ensure a resolution. We will provide further updates as they become available. We appreciate your patience and understanding.

We are experiencing technical difficulties which impacts your use of 3E Templates - Printing functionality. We are actively investigating and will continue to provide updates.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are taking necessary mitigation steps to bring Workspace back to full operational status.

We are currently investigating this issue.

Please be advised that we are noticing intermittent issues accessing 3E application. We are currently investigating the issue.

Microsoft is investigating an issue impacting Azure services. This issue is affecting the 3E suite of products, intermittently. More details will be provided as they become available. If your experiencing issues, please contact Elite support.