Elite 3E Cloud systems incident
Users Unable to Access 3E – page load results on blank screen
Elite 3E Cloud systems experienced a notice incident on October 6, 2025 affecting 3E CORE and 3E CORE, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 04:31 PM UTC
We are aware of an issue where some users are unable to access 3E. Affected users encounter a blank screen upon attempting to connect, with no error message displayed. Initial reports indicate the issue impacts multiple customers across regions, including the US and CANADA regions. Some internal Support users are also experiencing the same behavior when accessing customer environments. Our engineering team is actively investigating and has engaged Microsoft for assistance. An active case is being assigned to their team to help identify and resolve the underlying issue. We will provide an update as soon as more information is available.
- monitoring Oct 06, 2025, 06:14 PM UTC
We have implemented a fix for this issue and are currently monitoring the results to ensure stability. If you continue to experience problems, please clear your cache by following the instructions in our help article: E-16723
- resolved Oct 06, 2025, 09:16 PM UTC
This incident has been resolved.