Elite 3E Cloud systems incident

3E services in UK, West Europe and Australia are partially impacted

Minor Resolved View vendor source →

Elite 3E Cloud systems experienced a minor incident on October 9, 2025 affecting 3E CORE and 3E CORE and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 10:16 AM UTC
Resolved
Oct 09, 2025, 05:07 PM UTC
Duration
6h 51m
Detected by Pingoru
Oct 09, 2025, 10:16 AM UTC

Affected components

3E CORE3E CORE3E CORE3E CORE3E CORE3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS

Update timeline

  1. investigating Oct 09, 2025, 10:16 AM UTC

    Some of the 3E services in UK and West Europe are intermittently down. We are investigating the issue with highest priority. It could be because of Azure Front Door issue reported by Microsoft. We are working closely with them.

  2. investigating Oct 09, 2025, 10:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 10:55 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 12:44 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 09, 2025, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 09, 2025, 05:07 PM UTC

    The intermittent service disruptions affecting 3E services in UK, West Europe and Australia have been resolved. All services are now operating normally.