Intermittent Slowness – 3E and EBH Validation

Update timeline

1. investigating Apr 24, 2026, 05:14 PM UTC

   We are currently investigating reports of performance degradation impacting the integration between 3E and EBH validation processing. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.

2. investigating Apr 24, 2026, 05:15 PM UTC

   We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

3. identified Apr 24, 2026, 05:16 PM UTC

   We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

4. investigating Apr 24, 2026, 06:22 PM UTC

   We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.

5. identified Apr 24, 2026, 06:57 PM UTC

   We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.

6. monitoring Apr 24, 2026, 08:10 PM UTC

   Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.

7. monitoring Apr 24, 2026, 08:52 PM UTC

   Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.

8. resolved Apr 24, 2026, 09:52 PM UTC

   The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.