Elite 3E Cloud systems incident

[US] 3E and integrated products are not accessible

Notice Resolved View vendor source →

Elite 3E Cloud systems experienced a notice incident on November 3, 2025 affecting 3E CORE and 3E DATA INSIGHTS and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 11:28 AM UTC
Resolved
Nov 03, 2025, 12:38 PM UTC
Duration
1h 10m
Detected by Pingoru
Nov 03, 2025, 11:28 AM UTC

Affected components

3E CORE3E DATA INSIGHTS3E IMAGE CONNECT3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENT

Update timeline

  1. investigating Nov 03, 2025, 11:28 AM UTC

    We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. monitoring Nov 03, 2025, 11:41 AM UTC

    We detected an intermittent Azure Infrastructure issue while accessing remote file storage. We are not seeing any issue right now.

  3. monitoring Nov 03, 2025, 11:42 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 03, 2025, 12:38 PM UTC

    The incident is resolved. We are waiting for an RCA from Microsoft.