Elite 3E Cloud systems experienced a critical incident on September 15, 2025 affecting 3E WORKSPACE and 3E WORKSPACE and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 02:24 PM UTC
We are aware of issues impacting 3E Workspace this morning. Our technical teams are actively investigating. Updates will follow as more information becomes available.
- investigating Sep 15, 2025, 02:38 PM UTC
We are continuing to investigate this issue.
- identified Sep 15, 2025, 04:14 PM UTC
Our investigation indicates the issue is with Microsoft services impacting Workspace. While Microsoft has not yet published a public status, we are in contact with their support and will share updates as they become available. Thank you for your patience as we work through this incident.
- identified Sep 15, 2025, 06:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 07:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 08:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 09:22 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 10:35 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 15, 2025, 10:57 PM UTC
We have identified a Microsoft-related service issue impacting Workspace. A workaround is available and your support representative will contact you with details if the issue still persists on your side. We are continuing to monitor and will share updates as available.
- resolved Sep 16, 2025, 02:36 PM UTC
The issue related to Microsoft services impacting Workspace has been resolved. Users may now return to using the default Workspace functionality as normal. The previously shared workaround is no longer required. We will continue to monitor, but no further disruption is expected. Thank you for your patience during this incident.