Elite 3E Cloud systems incident

3E and integrated products are not accessible

Major Resolved View vendor source →

Elite 3E Cloud systems experienced a major incident on January 9, 2026 affecting 3E CORE and 3E WORKSPACE, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:51 PM UTC
Resolved
Jan 09, 2026, 10:20 PM UTC
Duration
1h 29m
Detected by Pingoru
Jan 09, 2026, 08:51 PM UTC

Affected components

3E CORE3E WORKSPACE

Update timeline

  1. investigating Jan 09, 2026, 08:51 PM UTC

    We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. investigating Jan 09, 2026, 10:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 09, 2026, 10:02 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 09, 2026, 10:20 PM UTC

    Service has been fully restored. The issue was related to an external service provider dependency. We are monitoring closely and no further impact is expected.