Elite 3E Cloud systems incident

3E Workspace - partial outage/degraded performance

Elite 3E Cloud systems experienced a minor incident on August 25, 2025 affecting 3E WORKSPACE and 3E WORKSPACE, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started: Aug 25, 2025, 08:00 PM UTC
Resolved: Aug 25, 2025, 10:17 PM UTC
Duration: 2h 17m
Detected by Pingoru: Aug 25, 2025, 08:00 PM UTC

Affected components

3E WORKSPACE3E WORKSPACE

Update timeline

investigating Aug 25, 2025, 08:00 PM UTC

Some customers may find that 3E Workspace application access is not available due to an issue with Microsoft’s Front Door CDN service. While the application itself remains operational, availability may be impacted. Our team is actively working with Microsoft and monitoring the situation closely to ensure a resolution. We will provide further updates as they become available. We appreciate your patience and understanding.
resolved Aug 25, 2025, 10:17 PM UTC

Microsoft identified and remediated the issue within their CDN infrastructure. Once their service was restored, customer access to the 3E Workspace application returned to normal. All services are now fully available. We have confirmed with our monitoring that the application is functioning as expected. No further impact is anticipated. Thank you for your patience while this was addressed.