Elite 3E Cloud systems incident

3E, Workspace and EBH - Partial outage/degraded performance

Major Resolved View vendor source →

Elite 3E Cloud systems experienced a major incident on October 29, 2025 affecting 3E CORE and 3E CORE and 1 more component, lasting 9h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:05 PM UTC
Resolved
Oct 30, 2025, 01:44 AM UTC
Duration
9h 38m
Detected by Pingoru
Oct 29, 2025, 04:05 PM UTC

Affected components

3E CORE3E CORE3E CORE3E CORE3E CORE3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS

Update timeline

  1. investigating Oct 29, 2025, 04:05 PM UTC

    We are currently investigating reports of an issue impacting customers using 3E and EBH. Our teams are working to identify the affected resource and determine the cause. We will share updates as more information becomes available

  2. investigating Oct 29, 2025, 04:26 PM UTC

    We are currently experiencing an issue impacting multiple components across the 3E and EBH platforms. Customers may experience degraded performance or limited access to certain services. This issue is related to an ongoing Microsoft Azure incident that is affecting our underlying infrastructure. Microsoft engineers are actively investigating, and our teams are closely monitoring the situation and working to mitigate impact. Further updates will be provided as more information becomes available.

  3. investigating Oct 29, 2025, 04:40 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 29, 2025, 08:39 PM UTC

    We are seeing recovery across multiple 3E components, and services are gradually coming back online. Some customers may still experience intermittent access or degraded performance as systems continue to stabilize. This incident remains linked to a broader Microsoft Azure issue, and our teams are actively monitoring system health while working closely with Microsoft to ensure full restoration. Further updates will be provided as recovery progresses.

  5. monitoring Oct 29, 2025, 09:45 PM UTC

    Microsoft has confirmed that today’s service disruptions were caused by an Azure Front Door configuration issue. Recovery actions are in progress, and services across 3E and EBH are gradually being restored. Customers may still experience intermittent access or degraded performance as Microsoft completes recovery and re-routes traffic through healthy nodes. We are closely monitoring the situation and will provide updates as Microsoft releases further information.

  6. resolved Oct 30, 2025, 01:44 AM UTC

    The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance