Eftsure Outage History

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Eftsure had 19 outages in the last 2 years totaling 96h 16m of downtime — averaging 0.8 incidents per month.

There were 19 Eftsure outages since July 10, 2025 totaling 96h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eftsure.com.au

Major June 30, 2026

Technical issue with the 'Payment Review' section on the customer portal

Detected by Pingoru
Jun 30, 2026, 05:59 AM UTC
Resolved
Jun 30, 2026, 06:27 AM UTC
Duration
28m
Affected: Payments Review
Timeline · 2 updates
  1. identified Jun 30, 2026, 05:59 AM UTC

    Dear Eftsure customers, We are currently experiencing a technical issue with the 'Payment Review' section on the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. resolved Jun 30, 2026, 06:27 AM UTC

    Dear Eftsure customers, The earlier technical issue with the 'Payment Review' section on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Minor June 10, 2026

ANZ Transactive Bank Overlay unresponsive probably due to changes on their web page.

Detected by Pingoru
Jun 10, 2026, 08:10 AM UTC
Resolved
Jun 11, 2026, 03:31 AM UTC
Duration
19h 21m
Affected: Bank Overlay
Timeline · 3 updates
  1. investigating Jun 10, 2026, 08:10 AM UTC

    Dear Eftsure customers, We would like to inform you that the bank overlay is currently unresponsive on the ANZ Transactive bank page, likely due to recent changes on their website. Our engineering team will commence work to ensure that our bank overlay functions correctly with the updated pages. As a workaround, your AP team can export a PDF report and send it through to the approvers to proceed with payments. We will keep you informed of our progress and provide updates as they become available. We apologise for any inconvenience this may cause and appreciate your understanding and patience. Sincerely, The Eftsure Team

  2. identified Jun 11, 2026, 01:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 11, 2026, 03:31 AM UTC

    Dear Eftsure customers, The issue affecting the bank overlay for ANZ has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Minor June 4, 2026

Editing Supplier record not working on upgraded Chrome (Workaround use Microsoft Edge)

Detected by Pingoru
Jun 04, 2026, 05:01 AM UTC
Resolved
Jun 04, 2026, 11:22 PM UTC
Duration
18h 20m
Affected: Supplier Management
Timeline · 3 updates
  1. identified Jun 04, 2026, 05:01 AM UTC

    Dear Eftsure customers, We have identified a technical issue when using the upgraded browser, Chrome version isn't allowing users to update the supplier record within the supplier management section. As a workaround, please use Microsoft Edge. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. identified Jun 04, 2026, 11:21 PM UTC

    Dear Eftsure customers, The issue affecting the customer portal on Chrome has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

  3. resolved Jun 04, 2026, 11:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 26, 2026

Sandbox outage

Detected by Pingoru
May 26, 2026, 03:00 AM UTC
Resolved
May 26, 2026, 03:45 AM UTC
Duration
44m
Affected: Sandbox
Timeline · 4 updates
  1. investigating May 26, 2026, 03:00 AM UTC

    We are currently investigating this issue.

  2. identified May 26, 2026, 03:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 03:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Sandbox emails unavailable

Detected by Pingoru
Mar 12, 2026, 10:22 PM UTC
Resolved
Mar 13, 2026, 01:31 AM UTC
Duration
3h 9m
Affected: Sandbox
Timeline · 2 updates
  1. identified Mar 12, 2026, 10:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 13, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Timeout issues reported

Detected by Pingoru
Mar 11, 2026, 02:44 AM UTC
Resolved
Mar 11, 2026, 05:57 AM UTC
Duration
3h 13m
Affected: APIs
Timeline · 3 updates
  1. investigating Mar 11, 2026, 02:44 AM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 05:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 11, 2026, 05:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Eftsure Portal Outage

Detected by Pingoru
Feb 24, 2026, 09:30 PM UTC
Resolved
Feb 25, 2026, 12:14 AM UTC
Duration
2h 43m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
  1. investigating Feb 24, 2026, 09:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 24, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2026, 12:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Technical issue with the resending feature for onboarding

Detected by Pingoru
Jan 13, 2026, 05:20 AM UTC
Resolved
Jan 13, 2026, 07:02 AM UTC
Duration
1h 42m
Affected: Supplier Onboarding
Timeline · 2 updates
  1. identified Jan 13, 2026, 05:20 AM UTC

    Dear Eftsure customers, We are currently experiencing a technical issue with the resending feature for onboarding within the customer portal. Our engineering team is actively investigating the root cause and working to restore functionality by tomorrow. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. resolved Jan 13, 2026, 07:02 AM UTC

    Dear Eftsure customers, The earlier issue affecting the resend onboarding feature has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major November 19, 2025

Bank Overlay partial outage: Westpac Corporate changed web pages

Detected by Pingoru
Nov 19, 2025, 01:29 AM UTC
Resolved
Nov 19, 2025, 11:58 PM UTC
Duration
22h 29m
Affected: Bank Overlay
Timeline · 2 updates
  1. investigating Nov 19, 2025, 01:29 AM UTC

    Dear Eftsure customers, Due to recent updates made to Westpac Corporate’s web pages, our Eftsure bank overlay is currently experiencing technical difficulties specific to that bank. Our engineering team is actively working to restore full functionality as quickly as possible. We will keep you informed once a fix has been deployed. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. resolved Nov 19, 2025, 11:58 PM UTC

    Dear Eftsure customers, The issue affecting the bank overlay for the Westpac Corporate Bank has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major November 17, 2025

Login via SAML SSO is experiencing an issue

Detected by Pingoru
Nov 17, 2025, 11:48 PM UTC
Resolved
Nov 18, 2025, 02:10 AM UTC
Duration
2h 21m
Affected: Bank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 4 updates
  1. investigating Nov 17, 2025, 11:48 PM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 12:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 02:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025

We are currently experiencing a server accessibility technical issue.

Detected by Pingoru
Nov 10, 2025, 04:29 AM UTC
Resolved
Nov 10, 2025, 06:30 AM UTC
Duration
2h 1m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 5 updates
  1. investigating Nov 10, 2025, 04:29 AM UTC

    Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. investigating Nov 10, 2025, 04:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 10, 2025, 04:42 AM UTC

    Dear Eftsure customers, Our engineering team has identified the root cause and is currently deploying a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress.

  4. monitoring Nov 10, 2025, 06:12 AM UTC

    Dear Eftsure customers, We’ve deployed a fix for the earlier issue affecting the customer portal, and the service is now back online. Our team is actively monitoring system performance to ensure everything remains stable. Thank you for your patience while we resolved the issue. If you continue to experience any problems, please don’t hesitate to contact our support team. Sincerely, The Eftsure Team

  5. resolved Nov 10, 2025, 06:30 AM UTC

    Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major October 28, 2025

Supplier Management not accessible for certain users

Detected by Pingoru
Oct 28, 2025, 04:24 AM UTC
Resolved
Oct 28, 2025, 07:25 AM UTC
Duration
3h 1m
Affected: Supplier Management
Timeline · 3 updates
  1. investigating Oct 28, 2025, 04:24 AM UTC

    Dear Eftsure customers, We are currently experiencing an issue with the 'Supplier Management', where some users are not able to access it and are getting an 'Oops Something Went Wrong' message. Our engineering team is actively investigating the root cause and working on a fix as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. identified Oct 28, 2025, 04:57 AM UTC

    Dear Eftsure customers, Our engineering team has identified the root cause and is currently testing prior to deploying a fix. We will continue to keep you informed as we make progress. Sincerely, The Eftsure Team

  3. resolved Oct 28, 2025, 07:25 AM UTC

    Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Sincerely, The Eftsure Team

Read the full incident report →

Minor October 21, 2025

Intermittent Service Disruption

Detected by Pingoru
Oct 21, 2025, 02:30 AM UTC
Resolved
Oct 21, 2025, 07:19 AM UTC
Duration
4h 48m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 5 updates
  1. investigating Oct 21, 2025, 03:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2025, 04:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 21, 2025, 07:17 AM UTC

    This issue has been resolved and our systems are operating normally again. Thank you for your understanding and patience with this. If you have further concerns, please do not hesitate to contact our support team.

  4. monitoring Oct 21, 2025, 07:18 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 07:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Technical Issue with our Contact Centre (Inbound Calls)

Detected by Pingoru
Oct 20, 2025, 11:35 PM UTC
Resolved
Oct 21, 2025, 02:47 AM UTC
Duration
3h 12m
Timeline · 2 updates
  1. investigating Oct 20, 2025, 11:35 PM UTC

    Dear Eftsure customers, We are currently experiencing a technical issue with our Contact Centre and are unable to receive inbound calls at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, please don’t hesitate to contact us via email at [email protected] for any assistance, we’ll be more than happy to help. Sincerely, The Eftsure Team

  2. resolved Oct 21, 2025, 02:47 AM UTC

    Dear Eftsure customers, The earlier issue affecting our Contact Centre has been fully resolved. You are now able to place a call to us and we should be receiving it suncessfully. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Critical October 15, 2025

Production Outage

Detected by Pingoru
Oct 15, 2025, 03:34 AM UTC
Resolved
Oct 15, 2025, 03:53 AM UTC
Duration
19m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 2 updates
  1. investigating Oct 15, 2025, 03:34 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 15, 2025, 03:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

System outage

Detected by Pingoru
Sep 11, 2025, 02:47 AM UTC
Resolved
Sep 11, 2025, 06:09 AM UTC
Duration
3h 21m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
  1. investigating Sep 11, 2025, 02:47 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2025, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 04:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 06:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Error message when attending to a verification request.

Detected by Pingoru
Jul 15, 2025, 10:09 AM UTC
Resolved
Jul 14, 2025, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 15, 2025, 10:09 AM UTC

    Dear Eftsure customers, Please be aware that some supplier users might encounter an error message when clicking next in Step 2 of a verification request. Our engineering team has identified the root cause and has deployed a fix already. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Minor July 15, 2025

Some customers might experience an error message when accessing the 'Supplier Onboarding' page.

Detected by Pingoru
Jul 15, 2025, 07:49 AM UTC
Resolved
Jul 15, 2025, 11:53 AM UTC
Duration
4h 3m
Affected: Supplier Onboarding
Timeline · 2 updates
  1. identified Jul 15, 2025, 07:49 AM UTC

    Dear Eftsure Customers, Please be aware that some users may encounter an "Oops" error message when attempting to access the Supplier Onboarding page within the customer portal. Our engineering team has identified the root cause and is actively working on deploying a fix. Please be assured that resolving this issue is a top priority, and we will keep you informed with any significant updates. Thank you for your patience and understanding. Sincerely, The Eftsure Team

  2. resolved Jul 15, 2025, 11:53 AM UTC

    Dear Eftsure customers, The earlier issue affecting the 'Supplier Onboarding' page for certain users has now been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely,

Read the full incident report →

Critical July 10, 2025

Sandbox is experiencing an outage

Detected by Pingoru
Jul 10, 2025, 01:12 AM UTC
Resolved
Jul 10, 2025, 02:06 AM UTC
Duration
53m
Affected: Sandbox
Timeline · 3 updates
  1. investigating Jul 10, 2025, 01:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 10, 2025, 01:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →