There were 5 Dualog outages since February 2, 2026 totaling 9h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
3rd party email clients are currently not fully functional for cloud-based personal email. We are looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting Dualog Connection Suite connections and email delivery.
A fix has been implemented and we are monitoring the outcome.
The incident has been resolved.
We have recieved reports that some vessels are experiencing connectivity issues with Starlink. We will update this page once we have more information.
Our reports indicate that Starlink has resolved the issue.
We are currently experiencing issues with our support phone line due to an outage with our telephony provider. Our services remain fully operational and are not affected by this issue. In the meantime, please contact our Support team via email at [email protected]. We are working with the provider to resolve the issue and will provide updates as soon as more information becomes available.
All telephony services have been fully restored and are operating normally.
We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.
The queue is being expedited at a good pace, and we expect it to normalise soon.
The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation.
Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time.
We are continuing to monitor for any further issues.
The previously reported mail backlog has been fully cleared, and email exchange is back to normal.
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