Dualog experienced a major incident on December 8, 2025 affecting Email and Automatic File Transfer, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 08, 2025, 06:37 PM UTC
We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online. Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.
- monitoring Dec 08, 2025, 07:09 PM UTC
Instant Communication Mode (ICM) is now operational and appears to be stable. All vessels should now be connecting and fully operational. We will continue monitoring our systems until further notice.
- resolved Dec 08, 2025, 07:37 PM UTC
Monitored components show normal activity. The current incident is resolved.