Dualog experienced a minor incident on September 4, 2026 affecting Email and Automatic File Transfer and Personal Email (Cloud based), lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Email and Automatic File TransferPersonal Email (Cloud based)
Update timeline
- investigating Sep 04, 2026, 10:49 AM UTC
One of our outgoing mail servers is seeing a buildup of messages from vessels queued for delivery. Delays in message delivery from vessels may be experienced. Our team is currently investigating the situation.
- identified Sep 04, 2026, 12:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 04, 2026, 01:20 PM UTC
A fix has been implemented and queued outgoing messages are being cleared quickly. Our team will continue to monitor the situation
- resolved Sep 04, 2026, 02:41 PM UTC
Mail flow is back to normal and the previous queue has been completely cleared. Thank you for your patience.