Dualog experienced a minor incident on February 2, 2026 affecting Email and Automatic File Transfer, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 02, 2026, 08:58 PM UTC
We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.
- monitoring Feb 02, 2026, 09:29 PM UTC
The queue is being expedited at a good pace, and we expect it to normalise soon.
- monitoring Feb 02, 2026, 10:19 PM UTC
The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation.
- monitoring Feb 02, 2026, 11:48 PM UTC
Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time.
- monitoring Feb 03, 2026, 12:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2026, 01:19 AM UTC
The previously reported mail backlog has been fully cleared, and email exchange is back to normal.