Resolved after 4 hours 20 minutes, affecting Email and Automatic File Transfer, on February 2, 2026.
The previously reported mail backlog has been fully cleared, and email exchange is back to normal.
Affected components
Update timeline
- monitoring Feb 02, 2026, 08:58 PM UTC
We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.
- monitoring Feb 02, 2026, 09:29 PM UTC
The queue is being expedited at a good pace, and we expect it to normalise soon.
- monitoring Feb 02, 2026, 10:19 PM UTC
The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation.
- monitoring Feb 02, 2026, 11:48 PM UTC
Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time.
- monitoring Feb 03, 2026, 12:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2026, 01:19 AM UTC
The previously reported mail backlog has been fully cleared, and email exchange is back to normal.
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