Dualog experienced a minor incident on July 4, 2026 affecting Email and Automatic File Transfer, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2026, 07:59 AM UTC
We are currently experiencing an outage affecting connection to the Dualog Cloud endpoint on some some ports. Our team is currently investigating the issue. The following Connection Suite Services are affected: - Manual and automatic connections on certain ports (4550 confirmed) We are working on troubleshooting and will update you on progress. Please visit status.dualog.net for live updates. For further technical queries, please contact our support: [email protected] T: +47 77621911 or +65 62221911 We apologize for the inconvenience this may cause.
- investigating Jul 04, 2026, 08:19 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 04, 2026, 08:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2026, 08:59 AM UTC
This incident has been resolved.