Dualog experienced a minor incident on February 12, 2026 affecting Support Services, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Support Services
Update timeline
- identified Feb 12, 2026, 11:51 AM UTC
We are currently experiencing issues with our support phone line due to an outage with our telephony provider. Our services remain fully operational and are not affected by this issue. In the meantime, please contact our Support team via email at [email protected]. We are working with the provider to resolve the issue and will provide updates as soon as more information becomes available.
- resolved Feb 12, 2026, 01:09 PM UTC
All telephony services have been fully restored and are operating normally.