Dualog incident

Personal email - 3rd party email clients not working on IMAP

Minor Resolved View vendor source →

Dualog experienced a minor incident on April 6, 2026 affecting Personal Email (Cloud based), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 06:47 AM UTC
Resolved
Apr 06, 2026, 07:19 AM UTC
Duration
31m
Detected by Pingoru
Apr 06, 2026, 06:47 AM UTC

Affected components

Personal Email (Cloud based)

Update timeline

  1. investigating Apr 06, 2026, 06:47 AM UTC

    3rd party email clients are currently not fully functional for cloud-based personal email. We are looking into the issue.

  2. monitoring Apr 06, 2026, 06:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 06, 2026, 07:19 AM UTC

    This incident has been resolved.