Dualog experienced a critical incident on January 5, 2026 affecting Email and Automatic File Transfer, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Email and Automatic File Transfer
Update timeline
- investigating Jan 05, 2026, 04:17 AM UTC
We are currently investigating this issue.
- investigating Jan 05, 2026, 04:27 AM UTC
Vessels are currently unable to transfer mail. We are looking into the issue with the highest priority.
- identified Jan 05, 2026, 04:55 AM UTC
We have identified the cause of the issue and have implemented a fix.
- monitoring Jan 05, 2026, 05:08 AM UTC
Our fix has resolved the issue and email transfer is operational. We are continuing to monitor the situation.
- resolved Jan 05, 2026, 05:23 AM UTC
Email transfer functionality is back to normal. We sincerely apologise for any inconvenience caused.