Dualog incident
Dualog - Unplanned outage for Secure Email Endpoints
Dualog experienced a major incident on August 25, 2026 affecting Email and Automatic File Transfer, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 04:17 AM UTC
Dear Customer We are currently experiencing an outage affecting manual and automatic connections to the secure endpoints used for email transfer to the Dualog Cloud. The following Connection Suite Services are affected: ¤ Email ¤ File Transfer No user action will be required We are working on troubleshooting and will update you on progress. Please visit status.dualog.com for live updates. For further technical queries, please contact our support: [email protected] T: +47 77621911 or +65 62221911 We apologize for the inconvenience this may cause. Best regards, Customer Services Department Dualog – Your digital platform at sea
- identified Aug 25, 2026, 05:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 05:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 06:12 AM UTC
This incident has been resolved.