DrFirst incident
Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
DrFirst experienced a minor incident on May 18, 2026 affecting Pharmacy Network - Prescribing, lasting 20d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 05:37 PM UTC
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
- investigating May 18, 2026, 06:48 PM UTC
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
- investigating May 19, 2026, 05:31 PM UTC
We are continuing to investigate this issue.
- investigating May 19, 2026, 10:44 PM UTC
We are continuing to investigate this issue.
- investigating May 21, 2026, 12:28 PM UTC
We are continuing to investigate this issue.
- investigating May 21, 2026, 05:12 PM UTC
A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
- investigating May 21, 2026, 10:32 PM UTC
The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
- investigating May 26, 2026, 04:34 PM UTC
We are continuing to investigate this issue.
- investigating May 30, 2026, 01:02 AM UTC
We are continuing to investigate this issue.
- investigating Jun 01, 2026, 12:42 PM UTC
We are continuing to investigate this issue.
- investigating Jun 02, 2026, 02:50 PM UTC
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
- identified Jun 02, 2026, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 02, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 02, 2026, 05:57 PM UTC
The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored. Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
- investigating Jun 02, 2026, 05:58 PM UTC
We are currently investigating this issue.
- resolved Jun 08, 2026, 03:52 PM UTC
This incident has been resolved.