Is Healthie down?

We're investigating reports of certain users being unable to sign in to Staging or being immediately logged out from Staging afterwards with a "Your session has expired." error.

Fix is in place and we're not seeing any new occurrences of the "session expired" error when signing into Staging. We're marking this as resolved.

We are investigating an issue in our sandbox environment that is preventing some API key operations.

This issue should now be resolved and API key operations should be working normally.

We've investigating reports of slower than normal response times, will post another update as soon as we know more.

As of 3:50 PM eastern, we have seen response times go down to effectively normal. We are continuing to investigate.

We're seeing another increase in response times, we're actively investigating.

We saw a much smaller spike from ~5:00 and ~5:05pm. Response times are back to normal and we are continuing to investigate.

Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.

We are investigating some delays in background jobs, including things like transcript processing and webhooks. We will provide updates here and all jobs should eventually process

Job delays have returned to normal.

We are seeing intermittent delays with queues today again and are investigating. We'll provide updates as we have them.

We continue to see intermittent delays in background jobs.

We have identified the root cause of the processing delays and have released a fix. We are processing background jobs that were delayed and expect them to catch up as the day progresses.

Thank you for your patience. All queues are back to normal. The issue appears to have been related to underlying hardware in one of our AWS cluster and was resolved via cycling out all the hardware. In the process of trying to manually keep queue volumes low and verify different potential solutions, some invalid webhooks were sent out (e.g webhooks for data that does not exist) and which are not able to be actioned on. These did not replace any valid webhooks, and all valid webhooks have been sent.

We're aware of an issue where some clients may receive the error "This appointment is not yet set up for a video. Please contact your provider" when attempting to join a Healthie video call. We're actively investigating and working on a fix. We'll post an update as soon as we have more information.

This issue has been resolved. Clients who received the error should refresh their page and attempt to join again. They will now be able to join video calls without issue.