Documo had 15 outages in the last 2 years totaling 70h 55m of downtime — averaging 0.6 incidents per month.
There were 15 Documo outages since August 5, 2025 totaling 70h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue causing users to receive outbound errors when attempting to send faxes. Updates to follow.
This incident has been resolved.
We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.
This incident has been resolved.
We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.
This incident has been resolved.
We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.
We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.
This incident has been resolved.
We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.
The issue has been identified and a fix is being implemented. Updates to follow.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for further issues. Updates to follow.
This incident has been resolved.
We are currently investigating an issue causing disruptions with our web portal. Our team is working diligently to resolve. Updates to follow.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.
The issue has been identified and a fix is being implemented. Updates to follow.
This incident has been resolved.
We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.
A fix has been implemented and we are monitoring the results. Updates to follow.
This incident has been resolved.
We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.
A fix has been implemented and we are monitoring the results. Updates to follow.
This incident has been resolved.
We are currently investigating an issue affecting outbound faxing. More updates to follow.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.
This incident has been resolved and the backlog has been cleared.
We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.
The issue has been identified and a fix is being implemented. Updates to follow.
We are continuing to work on a fix for this issue. More updates to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.