Documo experienced a minor incident on April 27, 2026 affecting Fax ATA Devices, lasting 16h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Fax ATA Devices
Update timeline
- investigating Apr 27, 2026, 09:15 PM UTC
We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.
- identified Apr 28, 2026, 12:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2026, 11:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 01:21 PM UTC
This incident has been resolved.