Documo experienced a minor incident on October 6, 2025 affecting Fax ATA Devices, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Fax ATA Devices
Update timeline
- investigating Oct 06, 2025, 02:23 PM UTC
We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.
- monitoring Oct 06, 2025, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2025, 05:01 PM UTC
This incident has been resolved.