Documo incident

Error When Attempting to Sign-in

Minor Resolved View vendor source →

Documo experienced a minor incident on August 5, 2025 affecting Web Portal, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 05:00 PM UTC
Resolved
Aug 05, 2025, 08:12 PM UTC
Duration
3h 11m
Detected by Pingoru
Aug 05, 2025, 05:00 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Aug 05, 2025, 05:00 PM UTC

    We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

  2. monitoring Aug 05, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 08:12 PM UTC

    This incident has been resolved.