Documo experienced a minor incident on July 21, 2026 affecting Intelligent Document Processing, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Intelligent Document Processing
Update timeline
- investigating Jul 21, 2026, 08:54 PM UTC
We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.
- identified Jul 21, 2026, 09:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 10:31 PM UTC
A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.
- resolved Jul 21, 2026, 11:09 PM UTC
This incident has been resolved.