Documo experienced a minor incident on June 29, 2026 affecting Fax Services, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 29, 2026, 03:26 PM UTC
We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.
- monitoring Jun 29, 2026, 04:49 PM UTC
We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.
- resolved Jun 29, 2026, 09:46 PM UTC
This incident has been resolved.