Is Documo down?
Last checked 4m agoNo incidents right now.
Documo is operational right now. Last checked 4m ago; the most recent incident resolved 18h ago.
Real-time Documo status, recent outages, and incident history: pulled directly from Documo's official status page at status.documo.com every 5 minutes. Pingoru tracks 13 Documo services and has captured 4 incidents in the last 90 days (99.66% uptime). Get email, Slack, Discord, or webhook alerts the moment Documo reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Fax Services
Timeline · 6 updates
- investigating · Oct 28, 2026, 02:37 PM UTC
We are currently investigating reports that some numbers forwarded via SIP give callers a busy signal. Our team is working to find the cause and restore normal call routing. Updates to follow.
- investigating · Oct 28, 2026, 03:52 PM UTC
We are continuing to investigate this issue.
- monitoring · Oct 28, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Oct 28, 2026, 08:42 PM UTC
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
- identified · Oct 28, 2026, 08:56 PM UTC
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
- resolved · Oct 28, 2026, 10:04 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Number Provisioning
Timeline · 2 updates
- identified · Oct 16, 2026, 07:13 PM UTC
We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.
- resolved · Oct 16, 2026, 09:19 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Web Portal
Timeline · 4 updates
- investigating · Aug 25, 2026, 04:03 PM UTC
We are currently investigating an issue causing disruptions with our portal. Our team is working diligently to resolve. Updates to follow.
- identified · Aug 25, 2026, 04:34 PM UTC
The issue has been identified and a fix is being implemented. Updates to follow.
- monitoring · Aug 25, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 25, 2026, 06:58 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Fax Services
Timeline · 2 updates
- investigating · Aug 03, 2026, 12:52 PM UTC
We are currently investigating an issue causing users to receive outbound errors when attempting to send faxes. Updates to follow.
- resolved · Aug 03, 2026, 02:02 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Incident record
Since April 2026 · Statuspage by Atlassian · 13 components checked every 5 minutesThe longest incident in the last year, Outbound Fax Delays on December 11, 2025, ran for 20 hours.
Most affected components, last 12 months
- Fax Services10
- Web Portal5
- API2
- Email-to-Fax2
- Fax ATA Devices2
Latest incidents
- Busy Signal on SIP Forwarded Numbers
We are currently investigating reports that some numbers forwarded via SIP give callers a busy signal. Our team is working to find the cause and restore normal…
- Toll-Free Number Provisioning Unavailable
We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.)…
- Portal Disruptions
We are currently investigating an issue causing disruptions with our portal. Our team is working diligently to resolve. Updates to follow.
- Busy Signal on SIP Forwarded Numbers ResolvedStarted Oct 28, 2026, 02:37 PM UTC · Resolved Oct 28, 2026, 10:04 PM UTC · 7h 27m
- Started Oct 16, 2026, 07:13 PM UTC · Resolved Oct 16, 2026, 09:19 PM UTC · 2h 6m
- Portal Disruptions ResolvedStarted Aug 25, 2026, 04:03 PM UTC · Resolved Aug 25, 2026, 06:58 PM UTC · 2h 55m
- Outbound Errors ResolvedStarted Aug 03, 2026, 12:52 PM UTC · Resolved Aug 03, 2026, 02:02 PM UTC · 1h 10m