Documo incident

FMCs Offline

Minor Resolved View vendor source →

Documo experienced a minor incident on August 25, 2025 affecting Fax ATA Devices, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 03:20 PM UTC
Resolved
Aug 25, 2025, 06:21 PM UTC
Duration
3h 1m
Detected by Pingoru
Aug 25, 2025, 03:20 PM UTC

Affected components

Fax ATA Devices

Update timeline

  1. investigating Aug 25, 2025, 03:20 PM UTC

    We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.

  2. monitoring Aug 25, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 06:21 PM UTC

    This incident has been resolved.