Documo experienced a minor incident on June 16, 2026 affecting API and Fax Services, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
APIFax Services
Update timeline
- investigating Jun 16, 2026, 03:05 PM UTC
We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.
- identified Jun 16, 2026, 03:06 PM UTC
The issue has been identified and a fix is being implemented. Updates to follow.
- monitoring Jun 16, 2026, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 16, 2026, 03:45 PM UTC
We are continuing to monitor for further issues. Updates to follow.
- resolved Jun 16, 2026, 04:56 PM UTC
This incident has been resolved.