Documo experienced a minor incident on January 12, 2026 affecting Fax Services, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Jan 12, 2026, 02:35 PM UTC
We are currently investigating an issue affecting outbound faxing. More updates to follow.
- identified Jan 12, 2026, 02:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 12, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.
- resolved Jan 12, 2026, 05:46 PM UTC
This incident has been resolved and the backlog has been cleared.