Diabolocom experienced a major incident on July 2, 2025 affecting Support access, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 12:10 PM UTC
We are currently investigating this issue.
- identified Jul 02, 2025, 12:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 02, 2025, 12:29 PM UTC
L'incident a été résolu, nous sommes en phase de monitoring si les agents rencontrent toujours un message d'erreur au niveau du WebRTC une déconnection/reconnexion réglera le problème sinon n'hésitez pas à nous contacter via Ticket. Veuillez nous excuser pour la gêne occasionnée The incident has been solved, but we are currently monitoring the situation. If agents are still receiving WebRTC error messages, a disconnection/reconnection will solve the problem, otherwise don't hesitate to contact us via Ticket. We apologize for any inconvenience caused.
- resolved Jul 02, 2025, 12:49 PM UTC
This incident has been resolved.