Diabolocom incident

Calls Not routed to Agents

Resolved after 36 minutes, affecting Voice - Inbound calls and Voice - Inbound calls, on July 2, 2026.

monitoring Jul 02, 2026, 12:51 PM UTC

We are continuing to monitor for any further issues.

Started
Jul 02, 2026, 12:21 PM UTC
Resolved
Jul 02, 2026, 12:58 PM UTC
Duration
36m
Detected by Pingoru
Jul 02, 2026, 12:21 PM UTC

Affected components

Voice - Inbound callsVoice - Inbound calls

Update timeline

  1. identified Jul 02, 2026, 12:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 02, 2026, 12:43 PM UTC

    FR1 > Fixed FR1 > Rétabli

  3. identified Jul 02, 2026, 12:47 PM UTC

    Both platforms were fixed.

  4. monitoring Jul 02, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 02, 2026, 12:51 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 02, 2026, 12:58 PM UTC

    No impact observed.

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