Diabolocom incident

Sim Management Issue

Minor Resolved View vendor source →

Diabolocom experienced a minor incident on May 12, 2026 affecting Sim Management(Activation,Suspension,...), lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 08:28 AM UTC
Resolved
May 12, 2026, 10:41 AM UTC
Duration
2h 13m
Detected by Pingoru
May 12, 2026, 08:28 AM UTC

Affected components

Sim Management(Activation,Suspension,...)

Update timeline

  1. investigating May 12, 2026, 08:28 AM UTC

    We are currently experiencing an issue with our partner API interface. The issue is currently being investigated.

  2. investigating May 12, 2026, 10:00 AM UTC

    The issue is still being investigated on the partner's side. Currently, around 11% of user requests are impacted. If you experience any issues with SIM management actions, please retry now or later.

  3. resolved May 12, 2026, 10:41 AM UTC

    The incident has been resolved and services are operating normally. We will continue monitoring the situation closely.