Resolved after 23 hours 47 minutes, affecting Delays on call transcriptions and Call summary generation and 1 more, on September 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Delays on call transcriptionsCall summary generationIVR - AI Recording Processor BlockIVR - Quality Monitoring BlockAgent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist ChatbotQuality Monitoring - Back-officeQuality Monitoring - Grid applicationQuality Monitoring - Triggers
Update timeline
- identified Sep 28, 2026, 07:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 28, 2026, 08:33 AM UTC
Virtual Agent and Agent Assist are available again. Our other services are still down at this time. Virtual agent et agent assist de nouveau accessible. Nos autres services sont toujours hors service pour le moment
- monitoring Sep 28, 2026, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 07:27 AM UTC
This incident has been resolved.
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