Diabolocom incident

Agent assist Down

Critical Resolved View vendor source →

Diabolocom experienced a critical incident on April 1, 2026 affecting Agent Assist - AI Assist Chatbot, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 01:23 PM UTC
Resolved
Apr 01, 2026, 01:41 PM UTC
Duration
18m
Detected by Pingoru
Apr 01, 2026, 01:23 PM UTC

Affected components

Agent Assist - AI Assist Chatbot

Update timeline

  1. investigating Apr 01, 2026, 01:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 01, 2026, 01:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 01:41 PM UTC

    This incident has been resolved.