Resolved after 3 hours 13 minutes, affecting Delays on call transcriptions and Call summary generation and 1 more, on April 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Delays on call transcriptionsCall summary generationIVR - AI Recording Processor BlockIVR - Quality Monitoring BlockAgent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist ChatbotQuality Monitoring - Back-officeQuality Monitoring - Grid applicationQuality Monitoring - Triggers
Update timeline
- monitoring Apr 13, 2026, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 03:58 PM UTC
This incident has been resolved.
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