Resolved after 1 hour 59 minutes, affecting Delays on call transcriptions and Call summary generation and 1 more, on September 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Delays on call transcriptionsCall summary generationIVR - AI Recording Processor BlockIVR - Quality Monitoring BlockAgent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist ChatbotQuality Monitoring - Back-officeQuality Monitoring - Grid applicationQuality Monitoring - Triggers
Update timeline
- identified Sep 21, 2026, 08:04 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 21, 2026, 08:42 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 21, 2026, 08:42 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 21, 2026, 09:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 10:04 AM UTC
This incident has been resolved.
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