Critical November 24, 2025 - Detected by Pingoru
- Nov 24, 2025, 04:37 PM UTC
- Resolved
- Nov 24, 2025, 05:46 PM UTC
- Duration
- 1h 8m
Affected: Voice Convergence to engageSMSWeb InterfaceSEPIA API
Timeline · 7 updates
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identified Nov 24, 2025, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
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identified Nov 24, 2025, 04:42 PM UTC
We are continuing to work on a fix for this issue.
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identified Nov 24, 2025, 04:44 PM UTC
We are continuing to work on a fix for this issue.
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identified Nov 24, 2025, 04:51 PM UTC
We are continuing to work on a fix for this issue.
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identified Nov 24, 2025, 05:34 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Nov 24, 2025, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 24, 2025, 05:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2025, 02:11 PM UTC
- Resolved
- Oct 29, 2025, 08:30 AM UTC
- Duration
- 18h 19m
Affected: Quality Monitoring - Grid application
Timeline · 3 updates
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investigating Oct 28, 2025, 02:11 PM UTC
We are currently investigating this issue.
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identified Oct 28, 2025, 02:41 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 29, 2025, 08:30 AM UTC
This incident has been resolved.
Read the full incident report →
Critical October 28, 2025 - Detected by Pingoru
- Oct 28, 2025, 08:57 AM UTC
- Resolved
- Oct 28, 2025, 10:03 AM UTC
- Duration
- 1h 5m
Affected: Agent interfaceAgent interfaceAgent interfaceAgent interfaceAgent interface
Timeline · 4 updates
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investigating Oct 28, 2025, 08:57 AM UTC
We are currently investigating this issue.
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identified Oct 28, 2025, 09:20 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 28, 2025, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 28, 2025, 10:03 AM UTC
This incident has been resolved.
Read the full incident report →
Critical October 13, 2025 - Detected by Pingoru
- Oct 13, 2025, 02:49 PM UTC
- Resolved
- Oct 13, 2025, 03:08 PM UTC
- Duration
- 19m
Affected: Agent interface
Timeline · 3 updates
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investigating Oct 13, 2025, 02:49 PM UTC
We are currently investigating this issue.
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monitoring Oct 13, 2025, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 13, 2025, 03:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2025, 09:03 AM UTC
- Resolved
- Oct 10, 2025, 09:27 AM UTC
- Duration
- 23m
Affected: Salesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integration
Timeline · 3 updates
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identified Oct 10, 2025, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 10, 2025, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 10, 2025, 09:27 AM UTC
This incident has been resolved.
Read the full incident report →
Critical September 17, 2025 - Detected by Pingoru
- Sep 17, 2025, 07:31 AM UTC
- Resolved
- Sep 17, 2025, 07:48 AM UTC
- Duration
- 16m
Affected: WebRTC
Timeline · 3 updates
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investigating Sep 17, 2025, 07:31 AM UTC
We are currently investigating this issue.
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monitoring Sep 17, 2025, 07:38 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 17, 2025, 07:48 AM UTC
This incident has been resolved.
Read the full incident report →
Critical September 12, 2025 - Detected by Pingoru
- Sep 12, 2025, 08:42 AM UTC
- Resolved
- Sep 12, 2025, 10:22 AM UTC
- Duration
- 1h 39m
Affected: Agent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist Chatbot
Timeline · 3 updates
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investigating Sep 12, 2025, 08:42 AM UTC
We are currently investigating this issue.
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identified Sep 12, 2025, 08:45 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Sep 12, 2025, 10:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2025, 08:34 AM UTC
- Resolved
- Sep 11, 2025, 09:59 AM UTC
- Duration
- 1h 24m
Affected: Voice - Inbound callsVoice - Manual outbound callsVoice - Campaign callsWebRTCAgent interface
Timeline · 4 updates
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investigating Sep 11, 2025, 08:34 AM UTC
We are currently investigating this issue.
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identified Sep 11, 2025, 08:44 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 11, 2025, 09:42 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 11, 2025, 09:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2025, 03:45 PM UTC
- Resolved
- Sep 02, 2025, 06:12 PM UTC
- Duration
- 2h 27m
Affected: Voice - Inbound callsVoice - Manual outbound callsVoice - Campaign callsMail - InboundReportsSFTPRecordingsMail - Outbound
Timeline · 3 updates
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investigating Sep 02, 2025, 04:05 PM UTC
The issue has been identified and is coming from the underlying public cloud (regional outage). We are in contact with the public cloud provider, they are identified the issue and are working on a fix.
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monitoring Sep 02, 2025, 06:15 PM UTC
The cloud provider has implemented a fix and we are monitoring the results.
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resolved Sep 02, 2025, 06:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 07:45 AM UTC
- Resolved
- Aug 29, 2025, 08:23 AM UTC
- Duration
- 37m
Affected: REST APIsREST APIsREST APIsREST APIs
Timeline · 3 updates
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identified Aug 29, 2025, 08:06 AM UTC
The issue has been identified and a fix is being implemented.
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identified Aug 29, 2025, 08:07 AM UTC
We are continuing to work on a fix for this issue.
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resolved Aug 29, 2025, 08:23 AM UTC
The incident has been resolved, but all tokens created after 9:00 PM CET should be recreated to be functional
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 06:15 AM UTC
- Resolved
- Aug 29, 2025, 09:46 AM UTC
- Duration
- 3h 31m
Affected: SupervisionAgent interfaceStandard CTIMS Dynamics integration
Timeline · 6 updates
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identified Aug 29, 2025, 07:33 AM UTC
The issue has been identified and is coming from the underlying public cloud (regional outage). We are in contact with the public cloud provider and are checking for alternative ways to recover the service.
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identified Aug 29, 2025, 07:43 AM UTC
We are continuing to work on a fix for this issue.
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identified Aug 29, 2025, 07:44 AM UTC
We are continuing to work on a fix for this issue.
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identified Aug 29, 2025, 07:56 AM UTC
The issue is identified and is coming from an underlying public cloud (regional outage). We are in contact with the public cloud and are looking into other ways to resolve the issue.
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monitoring Aug 29, 2025, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 29, 2025, 10:06 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2025, 07:13 AM UTC
- Resolved
- Aug 01, 2025, 07:33 AM UTC
- Duration
- 19m
Affected: Agent interface
Timeline · 3 updates
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investigating Aug 01, 2025, 07:13 AM UTC
We are currently investigating this issue.
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monitoring Aug 01, 2025, 07:24 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 01, 2025, 07:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 09:13 AM UTC
- Resolved
- Jul 28, 2025, 10:22 AM UTC
- Duration
- 1h 8m
Affected: Delays on call transcriptions
Timeline · 2 updates
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investigating Jul 28, 2025, 09:13 AM UTC
We are currently investigating this issue.
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resolved Jul 28, 2025, 10:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2025, 09:32 AM UTC
- Resolved
- Jul 08, 2025, 11:45 AM UTC
- Duration
- 2h 12m
Affected: Voice - Inbound callsVoice - Manual outbound callsVoice - Campaign callsSupervision
Timeline · 3 updates
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investigating Jul 08, 2025, 09:32 AM UTC
We are currently investigating this issue.
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monitoring Jul 08, 2025, 10:27 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 08, 2025, 11:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2025, 12:10 PM UTC
- Resolved
- Jul 02, 2025, 12:49 PM UTC
- Duration
- 38m
Affected: Support access
Timeline · 4 updates
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investigating Jul 02, 2025, 12:10 PM UTC
We are currently investigating this issue.
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identified Jul 02, 2025, 12:21 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 02, 2025, 12:29 PM UTC
L'incident a été résolu, nous sommes en phase de monitoring si les agents rencontrent toujours un message d'erreur au niveau du WebRTC une déconnection/reconnexion réglera le problème sinon n'hésitez pas à nous contacter via Ticket. Veuillez nous excuser pour la gêne occasionnée The incident has been solved, but we are currently monitoring the situation. If agents are still receiving WebRTC error messages, a disconnection/reconnection will solve the problem, otherwise don't hesitate to contact us via Ticket. We apologize for any inconvenience caused.
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resolved Jul 02, 2025, 12:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 02:06 PM UTC
- Resolved
- Jun 25, 2025, 03:15 PM UTC
- Duration
- 1h 9m
Affected: Voice - Inbound calls
Timeline · 3 updates
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investigating Jun 25, 2025, 02:06 PM UTC
We are currently investigating this issue.
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monitoring Jun 25, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 25, 2025, 10:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 13, 2025, 08:49 AM UTC
- Resolved
- Jun 13, 2025, 09:20 AM UTC
- Duration
- 31m
Affected: Voice
Timeline · 3 updates
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identified Jun 13, 2025, 08:49 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 13, 2025, 08:57 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 13, 2025, 09:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2025, 01:34 PM UTC
- Resolved
- May 20, 2025, 01:57 PM UTC
- Duration
- 23m
Affected: Voice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsAgent interfaceAgent interfaceAgent interface
Timeline · 3 updates
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investigating May 20, 2025, 01:34 PM UTC
We are currently investigating this issue.
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monitoring May 20, 2025, 01:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 20, 2025, 01:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2025, 09:49 AM UTC
- Resolved
- May 19, 2025, 12:13 PM UTC
- Duration
- 2h 24m
Timeline · 4 updates
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investigating May 19, 2025, 09:49 AM UTC
We are currently investigating this issue.
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identified May 19, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 19, 2025, 11:19 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 19, 2025, 12:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 09:08 AM UTC
- Resolved
- Mar 31, 2025, 01:12 PM UTC
- Duration
- 4h 3m
Affected: Quality Monitoring - Import system
Timeline · 4 updates
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investigating Mar 31, 2025, 09:08 AM UTC
We are currently investigating this issue.
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identified Mar 31, 2025, 09:26 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 31, 2025, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2025, 01:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2025, 08:44 AM UTC
- Resolved
- Mar 28, 2025, 09:21 AM UTC
- Duration
- 37m
Affected: Delays on call transcriptionsCall summary generation
Timeline · 3 updates
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identified Mar 28, 2025, 08:44 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 28, 2025, 08:59 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 28, 2025, 09:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2025, 01:21 PM UTC
- Resolved
- Mar 19, 2025, 02:13 PM UTC
- Duration
- 51m
Affected: Voice - Inbound callsVoice - Inbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound calls
Timeline · 4 updates
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investigating Mar 19, 2025, 01:21 PM UTC
We are currently investigating this issue.
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investigating Mar 19, 2025, 01:23 PM UTC
We are continuing to investigate this issue.
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monitoring Mar 19, 2025, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2025, 02:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2025, 01:03 PM UTC
- Resolved
- Mar 07, 2025, 02:16 PM UTC
- Duration
- 1h 12m
Timeline · 2 updates
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investigating Mar 07, 2025, 01:03 PM UTC
We are currently investigating this issue.
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resolved Mar 07, 2025, 02:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2025, 09:40 AM UTC
- Resolved
- Mar 06, 2025, 10:04 AM UTC
- Duration
- 24m
Affected: Support access
Timeline · 4 updates
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investigating Mar 06, 2025, 09:40 AM UTC
We are currently investigating this issue.
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identified Mar 06, 2025, 09:49 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 06, 2025, 09:49 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 06, 2025, 10:04 AM UTC
This incident has been resolved.
Read the full incident report →
