Diabolocom Outage History
Diabolocom is up right nowPingoru has recorded 51 incidents for Diabolocom: 45 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 8 of 720 (1%) |
| May 2026 | 2 | 22 of 744 (3%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 2 | 20 of 744 (3%) |
| September 2026 | 9 | 29 of 720 (4%) |
| October 2026 | 3 | 3 of 591 (1%) |
Incidents, newest first
Critical March 18, 2026 HDS2 WebRTC connection 25m WebRTC
Started Mar 18, 2026, 07:59 AM UTC· resolved Mar 18, 2026, 08:25 AM UTC
- identified Mar 18, 2026, 07:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2026, 08:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 08:25 AM UTC
This incident has been resolved.
Major March 11, 2026 Call distribution issue: unexpected second agent insertion into active calls 1h 39m Voice - Inbound calls, Voice - Inbound calls
Started Mar 11, 2026, 11:34 AM UTC· resolved Mar 11, 2026, 01:14 PM UTC
- investigating Mar 11, 2026, 11:34 AM UTC
Français : Nous enquêtons sur une anomalie de distribution automatique provoquant l'ajout inattendu d'un second agent en conférence sur un appel déjà actif. English: We are investigating an automated routing anomaly causing a second agent to be unexpectedly conferenced into an already active call.
- monitoring Mar 11, 2026, 12:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 01:14 PM UTC
This incident has been resolved.
Critical February 26, 2026 Plateform access and connection 28m Plateform Access, Plateform Access, Plateform Access
Started Feb 26, 2026, 10:17 AM UTC· resolved Feb 26, 2026, 10:45 AM UTC
- investigating Feb 26, 2026, 10:17 AM UTC
We are currently investigating this issue.
- monitoring Feb 26, 2026, 10:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 10:45 AM UTC
This incident has been resolved.
Critical February 16, 2026 Plateform access 2h 26m Plateform Access, Plateform Access
Started Feb 16, 2026, 10:48 AM UTC· resolved Feb 16, 2026, 01:14 PM UTC
- investigating Feb 16, 2026, 10:48 AM UTC
We are currently investigating this issue.
- monitoring Feb 16, 2026, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 16, 2026, 01:14 PM UTC
This incident has been resolved.
Notice February 15, 2026 WebRTC connection issue –
Started Feb 15, 2026, 11:00 PM UTC· resolved Feb 15, 2026, 11:00 PM UTC
- resolved Feb 16, 2026, 02:29 PM UTC
Certains agents ont pu rencontré des problèmes de connection au niveau du WebRTC durant la période de l'incident Some agents may have experienced connection issues with WebRTC during the incident.
Critical January 22, 2026 Sepia API Down 18m SEPIA API
Started Jan 22, 2026, 11:06 AM UTC· resolved Jan 22, 2026, 11:24 AM UTC
- investigating Jan 22, 2026, 11:06 AM UTC
We are currently investigating this issue.
- monitoring Jan 22, 2026, 11:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 11:24 AM UTC
This incident has been resolved.
Major January 22, 2026 Admin mobile interface unreachable, ABR routing issue 25m Voice Convergence to engage, Web Interface, Public APIs
Started Jan 22, 2026, 10:59 AM UTC· resolved Jan 22, 2026, 11:24 AM UTC
- identified Jan 22, 2026, 10:59 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 22, 2026, 11:00 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 22, 2026, 11:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 11:24 AM UTC
This incident has been resolved.
Minor January 22, 2026 API 500 errors 26m Call scripts, REST APIs, REST APIs, REST APIs and 1 more
Started Jan 22, 2026, 10:52 AM UTC· resolved Jan 22, 2026, 11:18 AM UTC
- identified Jan 22, 2026, 10:52 AM UTC
Issue identified, rollback in progress Estimated time : 30 min Problème identifié , rollback en cours Temps estimé : 30 min
- monitoring Jan 22, 2026, 11:14 AM UTC
Rollback done for FR1/3/5/7/11/12
- resolved Jan 22, 2026, 11:18 AM UTC
This incident has been resolved.
Notice January 21, 2026 ABR routing Degraded 17h 22m Voice Convergence to engage
Started Jan 21, 2026, 03:24 PM UTC· resolved Jan 22, 2026, 08:46 AM UTC
- investigating Jan 21, 2026, 03:24 PM UTC
We are currently investigating this issue.
- resolved Jan 22, 2026, 08:46 AM UTC
Bonjour, Une alerte a été publiée hier sur notre page de statut, que nous souhaitions clarifier. Après analyse, cette alerte faisait suite à un comportement anormal identifié par nos systèmes, qui ne correspond finalement pas à un incident affectant nos services. Il s’agit d’un bug technique, actuellement en cours d’investigation par nos équipes. Les indicateurs de supervision sont restés normaux tout au long de la période concernée et aucun impact significatif n’a été observé pour nos clients. Par mesure de précaution, le sujet est traité en priorité afin d’en identifier précisément la cause et d’éviter toute fausse alerte à l’avenir. Nous vous remercions pour votre compréhension et restons disponibles si besoin. Cordialement, Hello, An alert was published yesterday on our status page, and we would like to provide some clarification. After further analysis, this alert was triggered by abnormal behavior detected by our systems, which ultimately did not correspond to an incident impacting our services. It is related to a technical bug that is currently under investigation by our teams. Monitoring indicators remained normal throughout the period, and no significant impact was observed for our customers. As a precautionary measure, this issue is being treated as a priority in order to identify its root cause and prevent similar false alerts in the future. Thank you for your understanding. Please do not hesitate to contact us if you have any questions.
Minor January 17, 2026 HDS2 Data base synchronisation –
Started Jan 17, 2026, 04:30 AM UTC· resolved Jan 17, 2026, 04:30 AM UTC
- resolved Jan 26, 2026, 10:26 AM UTC
5 h 30, la base de données sur la plateforme HDS2 a subi une panne complète. Elle a été restaurée à 6 h 30.Cependant, nous avons découvert par la suite que la panne avait provoqué une incohérence interne dans le système de base de données. Même si la base de données principale a été restaurée correctement, la base de données secondaire ne s'est pas connectée correctement et a continué à se comporter comme si elle était également la base principale. En conséquence, les données entre les deux bases n'étaient pas synchronisées. De ce fait, certains de nos services ont pu enregistrer de nouvelles données, mais n'ont pas toujours été en mesure de lire les informations les plus récentes. Cela a conduit à la restitution de données incorrectes ou manquantes par ces services.Le problème a été entièrement identifié et résolu, et le fonctionnement normal a été complètement rétabli à 16h39.
Notice January 16, 2026 TEST 4 Maintenance sur le dossier de test 1m Test API
Started Jan 16, 2026, 03:46 PM UTC· resolved Jan 16, 2026, 03:47 PM UTC
- investigating Jan 16, 2026, 03:46 PM UTC
We are currently investigating this issue.
- identified Jan 16, 2026, 03:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 16, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2026, 03:47 PM UTC
This incident has been resolved.
Notice January 16, 2026 TEST 3 Maintenance sur le dossier de test 1m Test API
Started Jan 16, 2026, 03:43 PM UTC· resolved Jan 16, 2026, 03:44 PM UTC
- investigating Jan 16, 2026, 03:43 PM UTC
We are currently investigating this issue.
- resolved Jan 16, 2026, 03:44 PM UTC
This incident has been resolved.
Notice January 16, 2026 TEST 2 Maintenance sur le dossier de test 5m Test API
Started Jan 16, 2026, 03:32 PM UTC· resolved Jan 16, 2026, 03:37 PM UTC
- investigating Jan 16, 2026, 03:32 PM UTC
We are currently investigating this issue.
- resolved Jan 16, 2026, 03:37 PM UTC
This incident has been resolved.
Notice January 16, 2026 TEST Maintenance sur le dossier de test 5m Test API
Started Jan 16, 2026, 03:20 PM UTC· resolved Jan 16, 2026, 03:26 PM UTC
- monitoring Jan 16, 2026, 03:20 PM UTC
We are currently testing new ways to inform you about incidents
- resolved Jan 16, 2026, 03:26 PM UTC
This is the message you will receive once the incident is solved
Major January 6, 2026 Test Diabolocom Zendesk 21m Test API
Started Jan 06, 2026, 04:22 PM UTC· resolved Jan 06, 2026, 04:43 PM UTC
- investigating Jan 06, 2026, 04:22 PM UTC
We are currently investigating this issue.
- resolved Jan 06, 2026, 04:43 PM UTC
This incident has been resolved.
Minor December 22, 2025 DE1_Degraded voice 3h 37m Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls
Started Dec 22, 2025, 08:51 AM UTC· resolved Dec 22, 2025, 12:29 PM UTC
- investigating Dec 22, 2025, 08:51 AM UTC
We are currently investigating this issue.
- monitoring Dec 22, 2025, 10:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 12:29 PM UTC
This incident has been resolved.
Critical December 3, 2025 Total platform unavailability 36m Support access
Started Dec 03, 2025, 09:11 AM UTC· resolved Dec 03, 2025, 09:47 AM UTC
- investigating Dec 03, 2025, 09:22 AM UTC
We are currently investigating this issue.
- investigating Dec 03, 2025, 09:27 AM UTC
We are continuing to investigate this issue.
- identified Dec 03, 2025, 09:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 03, 2025, 09:35 AM UTC
A fix has been implemented and we are monitoring the results. Please note that you may need to log out and log back in to access WebRTC.
- monitoring Dec 03, 2025, 09:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 03, 2025, 09:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 03, 2025, 09:47 AM UTC
This incident has been resolved.
Critical November 24, 2025 Diabolocom Mobile APP cannot be reached 1h 8m Voice Convergence to engage, SMS, Web Interface, SEPIA API
Started Nov 24, 2025, 04:37 PM UTC· resolved Nov 24, 2025, 05:46 PM UTC
- identified Nov 24, 2025, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 24, 2025, 04:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 04:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 04:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 05:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 24, 2025, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2025, 05:46 PM UTC
This incident has been resolved.
Minor October 28, 2025 Quality monitoring 18h 19m Quality Monitoring - Grid application
Started Oct 28, 2025, 02:11 PM UTC· resolved Oct 29, 2025, 08:30 AM UTC
- investigating Oct 28, 2025, 02:11 PM UTC
We are currently investigating this issue.
- identified Oct 28, 2025, 02:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 29, 2025, 08:30 AM UTC
This incident has been resolved.
Critical October 28, 2025 Plateform Access 1h 5m Agent interface, Agent interface, Agent interface, Agent interface and 1 more
Started Oct 28, 2025, 08:57 AM UTC· resolved Oct 28, 2025, 10:03 AM UTC
- investigating Oct 28, 2025, 08:57 AM UTC
We are currently investigating this issue.
- identified Oct 28, 2025, 09:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 28, 2025, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 10:03 AM UTC
This incident has been resolved.
Critical October 13, 2025 DE1 Access Down 19m Agent interface
Started Oct 13, 2025, 02:49 PM UTC· resolved Oct 13, 2025, 03:08 PM UTC
- investigating Oct 13, 2025, 02:49 PM UTC
We are currently investigating this issue.
- monitoring Oct 13, 2025, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 03:08 PM UTC
This incident has been resolved.
Minor October 10, 2025 Interface agent directories and Calendar not displayed on CTI integration 23m Salesforce integration, Salesforce integration, Salesforce integration, Salesforce integration and 20 more
Started Oct 10, 2025, 09:03 AM UTC· resolved Oct 10, 2025, 09:27 AM UTC
- identified Oct 10, 2025, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 10, 2025, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 09:27 AM UTC
This incident has been resolved.
Critical September 17, 2025 WebRTC Outage 16m WebRTC
Started Sep 17, 2025, 07:31 AM UTC· resolved Sep 17, 2025, 07:48 AM UTC
- investigating Sep 17, 2025, 07:31 AM UTC
We are currently investigating this issue.
- monitoring Sep 17, 2025, 07:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 07:48 AM UTC
This incident has been resolved.
Critical September 12, 2025 AI Agent Assist down 1h 39m Agent Assist - Real-time call transcription, Agent Assist - Dynamic form completion, Agent Assist - AI Assist Chatbot
Started Sep 12, 2025, 08:42 AM UTC· resolved Sep 12, 2025, 10:22 AM UTC
- investigating Sep 12, 2025, 08:42 AM UTC
We are currently investigating this issue.
- identified Sep 12, 2025, 08:45 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 12, 2025, 10:22 AM UTC
This incident has been resolved.
Major September 11, 2025 FR10 Instabilities 1h 24m Voice - Inbound calls, Voice - Manual outbound calls, Voice - Campaign calls, WebRTC and 1 more
Started Sep 11, 2025, 08:34 AM UTC· resolved Sep 11, 2025, 09:59 AM UTC
- investigating Sep 11, 2025, 08:34 AM UTC
We are currently investigating this issue.
- identified Sep 11, 2025, 08:44 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 11, 2025, 09:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 09:59 AM UTC
This incident has been resolved.