Diabolocom incident

WebRTC media issue

Critical Resolved View vendor source →

Diabolocom experienced a critical incident on October 14, 2026 affecting WebRTC, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 07:12 AM UTC
Resolved
Oct 14, 2026, 08:58 AM UTC
Duration
1h 45m
Detected by Pingoru
Oct 14, 2026, 07:12 AM UTC

Affected components

WebRTC

Update timeline

  1. investigating Oct 14, 2026, 07:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 14, 2026, 08:11 AM UTC

    Fixed. Agents should log out and log in again to establish correct WebRTC session.

  3. monitoring Oct 14, 2026, 08:58 AM UTC

    The issue is confirmed to be fully fixed.

  4. resolved Oct 14, 2026, 08:58 AM UTC

    This incident has been resolved.