Diabolocom experienced a critical incident on August 29, 2025 affecting Supervision and Agent interface and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 29, 2025, 07:33 AM UTC
The issue has been identified and is coming from the underlying public cloud (regional outage). We are in contact with the public cloud provider and are checking for alternative ways to recover the service.
- identified Aug 29, 2025, 07:43 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 29, 2025, 07:44 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 29, 2025, 07:56 AM UTC
The issue is identified and is coming from an underlying public cloud (regional outage). We are in contact with the public cloud and are looking into other ways to resolve the issue.
- monitoring Aug 29, 2025, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 29, 2025, 10:06 AM UTC
This incident has been resolved.