Diabolocom experienced a major incident on September 2, 2025 affecting Voice - Inbound calls and Voice - Manual outbound calls and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Voice - Inbound callsVoice - Manual outbound callsVoice - Campaign callsMail - InboundReportsSFTPRecordingsMail - Outbound
Update timeline
- investigating Sep 02, 2025, 04:05 PM UTC
The issue has been identified and is coming from the underlying public cloud (regional outage). We are in contact with the public cloud provider, they are identified the issue and are working on a fix.
- monitoring Sep 02, 2025, 06:15 PM UTC
The cloud provider has implemented a fix and we are monitoring the results.
- resolved Sep 02, 2025, 06:21 PM UTC
This incident has been resolved.