Diabolocom incident

FR10 Instabilities

Major Resolved View vendor source →

Diabolocom experienced a major incident on September 11, 2025 affecting Voice - Inbound calls and Voice - Manual outbound calls and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 08:34 AM UTC
Resolved
Sep 11, 2025, 09:59 AM UTC
Duration
1h 24m
Detected by Pingoru
Sep 11, 2025, 08:34 AM UTC

Affected components

Voice - Inbound callsVoice - Manual outbound callsVoice - Campaign callsWebRTCAgent interface

Update timeline

  1. investigating Sep 11, 2025, 08:34 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2025, 08:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 09:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 09:59 AM UTC

    This incident has been resolved.