Diabolocom incident

AI Agent Assist down

Critical Resolved View vendor source →

Diabolocom experienced a critical incident on September 12, 2025 affecting Agent Assist - Real-time call transcription and Agent Assist - Dynamic form completion and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 08:42 AM UTC
Resolved
Sep 12, 2025, 10:22 AM UTC
Duration
1h 39m
Detected by Pingoru
Sep 12, 2025, 08:42 AM UTC

Affected components

Agent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist Chatbot

Update timeline

  1. investigating Sep 12, 2025, 08:42 AM UTC

    We are currently investigating this issue.

  2. identified Sep 12, 2025, 08:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 12, 2025, 10:22 AM UTC

    This incident has been resolved.