Diabolocom Outage History

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Diabolocom had 51 outages in the last 2 years totaling 92h 18m of downtime — averaging 2.1 incidents per month.

There were 51 Diabolocom outages since September 2, 2025 totaling 92h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.diabolocom.com

Critical October 14, 2026

WebRTC media issue

Detected by Pingoru
Oct 14, 2026, 07:12 AM UTC
Resolved
Oct 14, 2026, 08:58 AM UTC
Duration
1h 45m
Affected: WebRTC
Timeline · 4 updates
  1. investigating Oct 14, 2026, 07:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 14, 2026, 08:11 AM UTC

    Fixed. Agents should log out and log in again to establish correct WebRTC session.

  3. monitoring Oct 14, 2026, 08:58 AM UTC

    The issue is confirmed to be fully fixed.

  4. resolved Oct 14, 2026, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026

Storage issue

Detected by Pingoru
Oct 07, 2026, 01:35 PM UTC
Resolved
Oct 07, 2026, 02:37 PM UTC
Duration
1h 2m
Affected: RecordingsRecordingsScenarioScenario
Timeline · 3 updates
  1. investigating Oct 07, 2026, 01:35 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 07, 2026, 01:37 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 07, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026

Voice Instability and Disturbance

Detected by Pingoru
Oct 05, 2026, 09:28 AM UTC
Resolved
Oct 05, 2026, 09:56 AM UTC
Duration
28m
Affected: Voice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Inbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Inbound callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Manual outbound callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Manual outbound callsVoice - Campaign callsVoice - Inbound callsVoice - Campaign callsVoice - Manual outbound callsVoice - Campaign calls
Timeline · 4 updates
  1. investigating Oct 05, 2026, 09:28 AM UTC

    We are experiencing disruptions to our voice services. We are currently investigating the issue.

  2. identified Oct 05, 2026, 09:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2026, 09:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2026, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026

Instability and delays on ur Platforms

Detected by Pingoru
Sep 28, 2026, 08:57 AM UTC
Resolved
Sep 28, 2026, 09:24 AM UTC
Duration
26m
Affected: Voice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound calls
Timeline · 2 updates
  1. monitoring Sep 28, 2026, 08:57 AM UTC

    We experienced slowdowns and instability between 10:37 a.m. and 10:50 a.m. Nous avons rencontré des ralentissement, et des instabilités entre 10H37 et 10H50

  2. resolved Sep 28, 2026, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 28, 2026

AI products currently unavailable

Detected by Pingoru
Sep 28, 2026, 07:39 AM UTC
Resolved
Sep 29, 2026, 07:27 AM UTC
Duration
23h 47m
Affected: Delays on call transcriptionsCall summary generationIVR - AI Recording Processor BlockIVR - Quality Monitoring BlockAgent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist ChatbotQuality Monitoring - Back-officeQuality Monitoring - Grid applicationQuality Monitoring - TriggersQuality Monitoring - Import systemAI - APIsAgent Assist - Uploading documents to the interfaceQuality Monitoring - Ingestion SFTPVirtual Agent
Timeline · 4 updates
  1. identified Sep 28, 2026, 07:39 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 28, 2026, 08:33 AM UTC

    Virtual Agent and Agent Assist are available again. Our other services are still down at this time. Virtual agent et agent assist de nouveau accessible. Nos autres services sont toujours hors service pour le moment

  3. monitoring Sep 28, 2026, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 29, 2026, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 21, 2026

Virtual Agent down

Detected by Pingoru
Sep 21, 2026, 03:15 PM UTC
Resolved
Sep 21, 2026, 03:27 PM UTC
Duration
11m
Affected: Virtual Agent
Timeline · 2 updates
  1. identified Sep 21, 2026, 03:15 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 21, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2026

File Storage issue

Detected by Pingoru
Sep 21, 2026, 02:53 PM UTC
Resolved
Sep 21, 2026, 03:27 PM UTC
Duration
34m
Affected: ScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenarioScenario
Timeline · 3 updates
  1. identified Sep 21, 2026, 02:53 PM UTC

    We are experiencing an issue with our file management service. This may affect audio files and routing in your scenarios. The issue has been identified, and our team is taking the necessary steps to resolve it as quickly as possible. Nous rencontrons un incident au niveau de notre service de gestion de fichiers. Cela peut avoir un impact sur les fichiers audio et le routage au niveau de vos scénarios. Le problème est identifié, notre équipe fait le nécessaire pour résoudre cela le plus rapidement possible.

  2. monitoring Sep 21, 2026, 03:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 21, 2026

Virtual Agent Down

Detected by Pingoru
Sep 21, 2026, 02:42 PM UTC
Resolved
Sep 21, 2026, 03:06 PM UTC
Duration
24m
Affected: Virtual Agent
Timeline · 2 updates
  1. investigating Sep 21, 2026, 02:42 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 21, 2026, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 21, 2026

Mobile admin down

Detected by Pingoru
Sep 21, 2026, 02:34 PM UTC
Resolved
Sep 21, 2026, 02:47 PM UTC
Duration
12m
Affected: VoiceVoice Convergence to engageSMSDATAWeb InterfaceSim Management(Activation,Suspension,...)Public APIsPortabilityArchives Mobile
Timeline · 3 updates
  1. investigating Sep 21, 2026, 02:34 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 21, 2026, 02:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 21, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 21, 2026

Quality monitoring slowdowns

Detected by Pingoru
Sep 21, 2026, 08:04 AM UTC
Resolved
Sep 21, 2026, 10:04 AM UTC
Duration
1h 59m
Affected: Delays on call transcriptionsCall summary generationIVR - AI Recording Processor BlockIVR - Quality Monitoring BlockAgent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist ChatbotQuality Monitoring - Back-officeQuality Monitoring - Grid applicationQuality Monitoring - TriggersQuality Monitoring - Import systemAI - APIsAgent Assist - Uploading documents to the interfaceQuality Monitoring - Ingestion SFTP
Timeline · 5 updates
  1. identified Sep 21, 2026, 08:04 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 21, 2026, 08:42 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 21, 2026, 08:42 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 21, 2026, 09:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 21, 2026, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2026

Test Zendesk X Diabolocom

Detected by Pingoru
Sep 04, 2026, 07:36 AM UTC
Resolved
Sep 04, 2026, 08:31 AM UTC
Duration
55m
Affected: Test APITest API 2
Timeline · 2 updates
  1. investigating Sep 04, 2026, 07:36 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 04, 2026, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Test Incident Diabolocom - Do not take it in account

Detected by Pingoru
Sep 01, 2026, 08:14 AM UTC
Resolved
Sep 01, 2026, 09:12 AM UTC
Duration
58m
Affected: Voice - Inbound callsCall scripts
Timeline · 3 updates
  1. investigating Sep 01, 2026, 08:14 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 01, 2026, 08:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2026, 09:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2026

Diabolocom Knowledge base - down

Detected by Pingoru
Aug 12, 2026, 11:53 AM UTC
Resolved
Aug 13, 2026, 07:48 AM UTC
Duration
19h 55m
Affected: Support access
Timeline · 2 updates
  1. identified Aug 12, 2026, 11:53 AM UTC

    The knowledge base is currently unavailable. Please use the following URL to contact our support team: https://support.diabolocom.com/hc/en-us/requests/new La base de connaissance n'est pas accessible pour le moment. Vous pouvez passer par l'URL suivante pour nous contacter au support : https://support.diabolocom.com/hc/en-us/requests/new

  2. resolved Aug 13, 2026, 07:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

API & Contact Datas - Degraded performance

Detected by Pingoru
Aug 03, 2026, 02:53 PM UTC
Resolved
Aug 03, 2026, 03:12 PM UTC
Duration
19m
Affected: REST APIsFR10
Timeline · 3 updates
  1. identified Aug 03, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 03, 2026, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2026

Incident OVH - Accès à la plateform impossible

Detected by Pingoru
Jul 23, 2026, 07:15 AM UTC
Resolved
Jul 23, 2026, 08:28 AM UTC
Duration
1h 12m
Affected: Plateform accessHADS2
Timeline · 3 updates
  1. identified Jul 23, 2026, 07:15 AM UTC

    OVH Incident - Unable to Access the Platform

  2. monitoring Jul 23, 2026, 08:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 08:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 3, 2026

TEST DIABOLOCOM SUPPORT

Detected by Pingoru
Jul 03, 2026, 03:22 PM UTC
Resolved
Jul 03, 2026, 03:39 PM UTC
Duration
17m
Affected: Test API
Timeline · 2 updates
  1. investigating Jul 03, 2026, 03:22 PM UTC

    CECI EST UN TEST / THIS IS A TEST

  2. resolved Jul 03, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2026

Calls Not routed to Agents

Detected by Pingoru
Jul 02, 2026, 12:21 PM UTC
Resolved
Jul 02, 2026, 12:58 PM UTC
Duration
36m
Affected: Voice - Inbound callsVoice - Inbound calls
Timeline · 6 updates
  1. identified Jul 02, 2026, 12:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 02, 2026, 12:43 PM UTC

    FR1 > Fixed FR1 > Rétabli

  3. identified Jul 02, 2026, 12:47 PM UTC

    Both platforms were fixed.

  4. monitoring Jul 02, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 02, 2026, 12:51 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 02, 2026, 12:58 PM UTC

    No impact observed.

Read the full incident report →

Minor June 1, 2026

Diabolocom mobile Datas

Detected by Pingoru
Jun 01, 2026, 08:46 AM UTC
Resolved
Jun 01, 2026, 09:31 AM UTC
Duration
45m
Affected: DATA
Timeline · 3 updates
  1. identified Jun 01, 2026, 08:46 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 01, 2026, 09:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 01, 2026, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Minor Incident - Archives recordings

Detected by Pingoru
May 19, 2026, 12:24 PM UTC
Resolved
May 20, 2026, 08:15 AM UTC
Duration
19h 50m
Affected: SFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPSFTPRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordingsRecordings
Timeline · 3 updates

Read the full incident report →

Minor May 12, 2026

Sim Management Issue

Detected by Pingoru
May 12, 2026, 08:28 AM UTC
Resolved
May 12, 2026, 10:41 AM UTC
Duration
2h 13m
Affected: Sim Management(Activation,Suspension,...)
Timeline · 3 updates
  1. investigating May 12, 2026, 08:28 AM UTC

    We are currently experiencing an issue with our partner API interface. The issue is currently being investigated.

  2. investigating May 12, 2026, 10:00 AM UTC

    The issue is still being investigated on the partner's side. Currently, around 11% of user requests are impacted. If you experience any issues with SIM management actions, please retry now or later.

  3. resolved May 12, 2026, 10:41 AM UTC

    The incident has been resolved and services are operating normally. We will continue monitoring the situation closely.

Read the full incident report →

Critical April 20, 2026

ODD Plateforms Down

Detected by Pingoru
Apr 20, 2026, 12:50 PM UTC
Resolved
Apr 20, 2026, 03:48 PM UTC
Duration
2h 58m
Affected: Plateform accessPlateform AccessPlateform AccessPlateform AccessPlateform accessPlateform Access
Timeline · 8 updates

Read the full incident report →

Critical April 20, 2026

Half of french platforms are down

Detected by Pingoru
Apr 20, 2026, 11:33 AM UTC
Resolved
Apr 20, 2026, 03:47 PM UTC
Duration
4h 14m
Affected: Voice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Inbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Manual outbound callsVoice - Inbound callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Campaign callsVoice - Manual outbound callsMail - InboundMail - InboundMail - InboundMail - InboundMail - InboundVoice - Campaign callsMail - OutboundMail - OutboundMail - OutboundMail - OutboundMail - OutboundMail - InboundWebRTCWebRTCWebRTCWebRTCWebRTCWebRTCWebRTCWebRTCMail - OutboundSupervisionSupervisionSupervisionSupervisionSupervisionWebRTCWallboardsWallboardsWallboardsWallboardsWallboardsSupervisionReportsReportsReportsReportsReportsWallboardsSFTPSFTPSFTPSFTPSFTPReportsCall scriptsCall scriptsCall scriptsCall scriptsCall scriptsSFTPREST APIsREST APIsREST APIsREST APIsREST APIsCall scriptsAgent interfaceAgent interfaceAgent interfaceAgent interfaceAgent interfaceAgent interfaceStandard CTIStandard CTIStandard CTIStandard CTIStandard CTIStandard CTISalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationSalesforce integrationMS Dynamics integrationMS Dynamics integrationMS Dynamics integrationMS Dynamics integrationMS Dynamics integrationMS Dynamics integrationOracle integrationOracle integrationOracle integrationOracle integrationOracle integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationZendesk integrationRecordingsHubspot integrationHubspot integrationHubspot integrationHubspot integrationHubspot integrationScenarioSAP integrationSAP integrationSAP integrationSAP integrationSAP integrationPlateform AccessServiceNow integrationServiceNow integrationServiceNow integrationServiceNow integrationServiceNow integrationFR12RecordingsRecordingsRecordingsRecordingsRecordingsPlateform AccessPlateform AccessPlateform AccessPlateform accessPlateform AccessScenarioScenarioScenarioScenarioScenarioFR2FR4FR6FR8FR10
Timeline · 21 updates

Read the full incident report →

Notice April 13, 2026

API Diabolocom AI

Detected by Pingoru
Apr 13, 2026, 12:45 PM UTC
Resolved
Apr 13, 2026, 03:58 PM UTC
Duration
3h 13m
Affected: Delays on call transcriptionsCall summary generationIVR - AI Recording Processor BlockIVR - Quality Monitoring BlockAgent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist ChatbotQuality Monitoring - Back-officeQuality Monitoring - Grid applicationQuality Monitoring - TriggersQuality Monitoring - Import systemAI - APIsAgent Assist - Uploading documents to the interfaceQuality Monitoring - Ingestion SFTP
Timeline · 2 updates
  1. monitoring Apr 13, 2026, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Apr 13, 2026, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 1, 2026

Agent assist Down

Detected by Pingoru
Apr 01, 2026, 01:23 PM UTC
Resolved
Apr 01, 2026, 01:41 PM UTC
Duration
18m
Affected: Agent Assist - AI Assist Chatbot
Timeline · 3 updates
  1. investigating Apr 01, 2026, 01:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 01, 2026, 01:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →