- Detected by Pingoru
- Jun 12, 2026, 05:10 AM UTC
- Resolved
- Jun 12, 2026, 07:27 AM UTC
- Duration
- 2h 16m
Affected: Accounts & Login (Accounts & Login)
Timeline · 3 updates
-
identified Jun 12, 2026, 05:10 AM UTC
We’re currently experiencing degraded performance in our license management system, leading to a delayed allocation of licenses to user accounts. Our team is investigating the cause and working to restore full speed and functionality.
-
investigating Jun 12, 2026, 06:38 AM UTC
We have identified the cause of the delayed license allocation and are working on a fix. License changes (such as newly purchased or reassigned licenses) are still being applied with a delay. Translation services are not affected. We will provide a further update as processing returns to normal.</...
-
resolved Jun 12, 2026, 07:27 AM UTC
The issue has been fixed and license allocation is operating normally again. The backlog of pending license changes has been fully processed, and new license changes (purchases, seat assignments) are now applied without delay. We apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 01:25 PM UTC
- Resolved
- Jun 09, 2026, 01:25 PM UTC
- Duration
- —
Affected: DeepL Pro - Voice for Meetings (Voice for Meetings)
Timeline · 1 update
-
resolved Jun 09, 2026, 01:25 PM UTC
On 09.06., between 11:35 and 11:41 UTC, a small number of customers may have experienced increased latency using Voice for Meetings The issue has since been mitigated, and service has been fully restored. We are continuing to follow up and implement fixes to address the root cause and...
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 06:00 AM UTC
- Resolved
- Jun 09, 2026, 07:45 AM UTC
- Duration
- 1h 45m
Affected: Accounts & Login (Accounts & Login)
Timeline · 2 updates
-
identified Jun 09, 2026, 06:00 AM UTC
Between approximately 06:05 and 08:40 UTC, a subset of users experienced intermittent errors when signing in. Affected users typically saw an error page and were able to log in successfully on retry.
-
resolved Jun 09, 2026, 07:45 AM UTC
We identified the cause as elevated load on a backend component of our authentication system. Follow-up work is underway to harden the service against similar load patterns going forward.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 06:32 AM UTC
- Resolved
- Jun 08, 2026, 08:58 AM UTC
- Duration
- 2h 25m
Affected: Accounts & Login (Accounts & Login)
Timeline · 4 updates
-
identified Jun 08, 2026, 06:32 AM UTC
We're currently experiencing a major disruption. Our team is aware and has started investigating the issue. We’ll provide more details as soon as we have them.
-
investigating Jun 08, 2026, 07:22 AM UTC
Since 08:11 CEST, the majority of users are unable to log in to DeepL. We're actively investigating and will post another update soon.
-
investigating Jun 08, 2026, 08:41 AM UTC
We have identified the cause of the login and account & login errors. A fix is currently being deployed, and we expect service to be fully restored shortly. Thank you for your patience while we resolve this.
-
resolved Jun 08, 2026, 08:58 AM UTC
The issue has been resolved and systems are operating normally again. We appreciate your patience and apologize for the interruption. A full review is underway to help prevent this from happening again.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 02:42 PM UTC
- Resolved
- Jun 04, 2026, 05:05 PM UTC
- Duration
- 2h 22m
Affected: DeepL Web (Web)
Timeline · 3 updates
-
identified Jun 04, 2026, 02:42 PM UTC
We are investigating reports of some users being unable to complete checkout on DeepL Web . The issue appears to be address-dependent and began around 14:00 UTC. Our team is actively investigating.
-
investigating Jun 04, 2026, 03:39 PM UTC
We have identified the cause and are rolling back the change. Only API plan checkout on DeepL Web was affected.
-
resolved Jun 04, 2026, 05:05 PM UTC
This issue is resolved — the rollback completed successfully. Only API plan checkout on DeepL Web was affected, between approximately 14:00 UTC and 16:45 UTC. We apologise for the disruption.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 11:29 AM UTC
- Resolved
- Jun 02, 2026, 08:29 AM UTC
- Duration
- 21h
Affected: Accounts & Login (Accounts & Login)
Timeline · 4 updates
-
investigating Jun 01, 2026, 11:29 AM UTC
We are aware of an issue that is preventing the assignment of licenses for new and changed subscriptions. As a result, new license assignments and modifications to existing subscriptions can not be completed during this period. Previously assigned licenses were unaffected and remained...
-
investigating Jun 01, 2026, 03:15 PM UTC
We have identified the issue and working on a resolution.
-
investigating Jun 01, 2026, 06:11 PM UTC
We have pushed through some mitigating factors such that the backlog of license assignments are now being actioned and stability being restored.
-
resolved Jun 02, 2026, 08:29 AM UTC
All pending allocations have been issued, with further license amendments successfully being processed.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 10:01 AM UTC
- Resolved
- Jun 01, 2026, 12:07 PM UTC
- Duration
- 2h 5m
Affected: DeepL Pro - Voice for Conversations (Voice for Conversations)DeepL Pro - Voice for Meetings (Voice for Meetings)
Timeline · 2 updates
-
investigating Jun 01, 2026, 10:01 AM UTC
We have implemented a mitigation for an issue affecting our internal voice services. We are actively monitoring the environment and continuing a deep-dive investigation to ensure the root cause is fully addressed. We will provide a final update once we have confirmed complete stability. ...
-
resolved Jun 01, 2026, 12:07 PM UTC
We identified the root cause of the issue. Investigating possible solutions.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 03:30 PM UTC
- Resolved
- May 21, 2026, 03:30 PM UTC
- Duration
- —
Affected: DeepL Pro - Voice for Conversations (Voice for Conversations)
Timeline · 2 updates
-
resolved May 21, 2026, 03:30 PM UTC
We have confirmed that audio output for Voice for Group Conversations was impacted, have deployed a fix and confirmed that it's working now.
-
identified May 22, 2026, 08:06 AM UTC
We are investigating customer reports of broken audio output for Voice for Group Conversations
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 12:02 AM UTC
- Resolved
- May 20, 2026, 06:54 AM UTC
- Duration
- 6h 52m
Affected: DeepL Pro - Voice for Meetings (Voice for Meetings)
Timeline · 2 updates
-
investigating May 20, 2026, 12:02 AM UTC
We are using a third party provider Recall.ai to integrate with Microsoft Teams. The integration started failing this morning. We disabled the authentication, so meetings work again but the bot joins as anonymous user. We are investigating further.
-
resolved May 20, 2026, 06:54 AM UTC
We have resolved the issue. The Teams Bot will now join again as an authenticated user.
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 04:49 PM UTC
- Resolved
- May 17, 2026, 07:50 PM UTC
- Duration
- 3h
Affected: DeepL Pro - Document Translation (Document Translation Pro)Accounts & Login (Accounts & Login)
Timeline · 4 updates
-
investigating May 17, 2026, 04:49 PM UTC
We are currently observing elevated error rates affecting a small percentage of the following: • Login and account management requests • Document translation submissions and retrievals • Enterprise SSO (SCIM) provisioning Our infrastructure team is actively investigating...
-
investigating May 17, 2026, 05:11 PM UTC
We are seeing improvements across the affected services. We are continuing to monitor the situation to confirm full resolution.
-
investigating May 17, 2026, 06:03 PM UTC
While we are seeing signs of recovery, error rates remain elevated. Our teams are continuing to investigate and resolve the underlying issue.
-
resolved May 17, 2026, 07:50 PM UTC
This incident has been resolved. All services are stable and error rates have returned to pre-incident levels.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 09:55 AM UTC
- Resolved
- May 11, 2026, 09:55 AM UTC
- Duration
- —
Affected: DeepL Pro - Voice for Conversations (Voice for Conversations)DeepL Pro - Voice for Meetings (Voice for Meetings)
Timeline · 1 update
-
resolved May 11, 2026, 09:55 AM UTC
On 11.05., between 09:55 and 10:29 UTC, customers may have experienced issues with Voice for Meetings and Voice for Conversations. The issue has since been mitigated, and service has been fully restored. We are continuing to follow up and implement fixes to address the root cause and...
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 03:30 PM UTC
- Resolved
- May 06, 2026, 03:30 PM UTC
- Duration
- —
Affected: DeepL Web (Web)
Timeline · 1 update
-
resolved May 06, 2026, 03:30 PM UTC
We experienced an issue where users accessing deepl.com encountered a redirect loop, resulting in the page failing to load. The DeepL API was not affected. The root cause has been identified and a rollback has been deployed. Service is now restored. Some users may need to perform a...
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 10:52 AM UTC
- Resolved
- May 06, 2026, 10:52 AM UTC
- Duration
- —
Affected: DeepL Pro - Translate (Translate Pro)
Timeline · 1 update
-
resolved May 06, 2026, 10:52 AM UTC
On 06.05., between 10:52 and 11:02 UTC, customers may have experienced problems with translations when using Translation Memories The issue has since been mitigated, and service has been fully restored. We are continuing to follow up and implement fixes to address the root cause and...
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 11:35 AM UTC
- Resolved
- May 04, 2026, 11:35 AM UTC
- Duration
- —
Affected: DeepL Apps (Apps)
Timeline · 1 update
-
resolved May 04, 2026, 11:35 AM UTC
We identified a bug in the DeepL Windows App introduced in v26.4.2, released on 2026-05-04 at 11:35 UTC. The affected version was rolled back to v26.4.1 on 2026-05-06 at 09:12 UTC. Most users will be updated automatically. Workaround: If the automatic rollback does...
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 11:54 AM UTC
- Resolved
- Apr 30, 2026, 11:54 AM UTC
- Duration
- —
Affected: Accounts & Login (Accounts & Login)
Timeline · 2 updates
-
investigating Apr 30, 2026, 11:20 AM UTC
We've identifed a potential issue with our Enterprise SSO login capability. Extent of impact is currentlt unclear but we believe impact to be limited. The team are currently investigating and working on a solution.
-
resolved Apr 30, 2026, 11:54 AM UTC
We've identifed and reslved the cause of a problem with was affecting approx 2% of login attemps on SSO Authentication since since the 27th April. Since service has been restored we have seen no failed, but valid, login attempts.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 04:23 PM UTC
- Resolved
- Apr 29, 2026, 04:23 PM UTC
- Duration
- —
Timeline · 2 updates
-
investigating Apr 29, 2026, 11:20 AM UTC
We’ve identified an issue with our marketplace pages. There is no impact on our translations products and services. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have more information.
-
resolved Apr 29, 2026, 04:23 PM UTC
https://marketplace.deepl-partners.com/ is now restored and working correctly. We'll continue to monitor the site.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 05:05 AM UTC
- Resolved
- Apr 23, 2026, 05:05 AM UTC
- Duration
- —
Affected: DeepL Pro - API (EU) (API (EU) Pro)
Timeline · 1 update
-
resolved Apr 23, 2026, 05:05 AM UTC
We detected degrated performance on Public API (EU) between 04:55 – 05:10 UTC. The issue has been resolved. Performance has returned to normal. We’re continuing to monitor the system and will review the incident to help prevent a recurrence. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 09:26 AM UTC
- Resolved
- Apr 22, 2026, 10:21 AM UTC
- Duration
- 55m
Timeline · 3 updates
-
investigating Apr 22, 2026, 09:26 AM UTC
We are currently investigating an availability issue with our deployment in Japan.
-
investigating Apr 22, 2026, 10:04 AM UTC
We have resolved the issue. Services should are coming back up now. We are investigating the situation.
-
resolved Apr 22, 2026, 10:21 AM UTC
We resolved the issue with our Japan Deployment. All services should be working again.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 05:40 AM UTC
- Resolved
- Apr 16, 2026, 07:43 AM UTC
- Duration
- 2h 3m
Affected: DeepL Pro - Voice for Conversations (Voice for Conversations)
Timeline · 3 updates
-
investigating Apr 16, 2026, 05:40 AM UTC
We are receiving reports that starting Conversation from the webpage isn't possible right now. The team is actively investigating. The page can be reached via this direct link https://www.deepl.com/en/voice/conversations
-
investigating Apr 16, 2026, 07:30 AM UTC
We received reports that issue is still happening for some users in Japan and started investigations.
-
resolved Apr 16, 2026, 07:43 AM UTC
Voice Conversations was temporarily redirecting users to the translator page due to a feature flag configuration mismatch. The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:01 AM UTC
- Resolved
- Apr 15, 2026, 06:01 AM UTC
- Duration
- —
Affected: DeepL Pro - Voice for Conversations (Voice for Conversations)DeepL Pro - Voice for Meetings (Voice for Meetings)
Timeline · 1 update
-
resolved Apr 15, 2026, 06:01 AM UTC
Voice services experienced approximately 10 minutes of degraded availability due to an internal infrastructure issue. Real-time translation and meeting features were temporarily affected. The issue resolved automatically and services have fully recovered. We are investigating the underlying cause...
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 12:15 PM UTC
- Resolved
- Apr 14, 2026, 12:40 PM UTC
- Duration
- 25m
Affected: DeepL Pro - Glossaries (Glossaries Pro)
Timeline · 2 updates
-
identified Apr 14, 2026, 12:15 PM UTC
We're currently experiencing a disruption on the Glossaries API endpoint. Our team is aware and has started investigating the issue. We’ll provide more details as soon as we have them.
-
resolved Apr 14, 2026, 12:40 PM UTC
The issue has been resolved and systems are operating normally again. We appreciate your patience and apologize for the interruption. A full review is underway to help prevent this from happening again.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 09:07 AM UTC
- Resolved
- Apr 10, 2026, 09:07 AM UTC
- Duration
- —
Affected: DeepL Free - Document Translation (Document Translation Free)DeepL Free - Translate (Translate Free)DeepL Free - Write (Write Free)
Timeline · 1 update
-
resolved Apr 10, 2026, 09:07 AM UTC
We detected and resolved an outage affecting all DeepL Free services. The incident occurred between 08:33 and 08:48 UTC. It was caused by a faulty configuration change, which was quickly identified and rolled back, restoring normal service. We sincerely apologize for any inconvenience this...
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 10:11 AM UTC
- Resolved
- Apr 09, 2026, 11:15 AM UTC
- Duration
- 1h 4m
Affected: DeepL Pro - Translate (Translate Pro)
Timeline · 3 updates
-
investigating Apr 09, 2026, 10:11 AM UTC
We are currently investigating an error affecting saved translations. Users may be unable to access their saved translations at the moment.
-
investigating Apr 09, 2026, 10:59 AM UTC
We have identified the cause of the outage and are currently implementing a fix.
-
resolved Apr 09, 2026, 11:15 AM UTC
The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 09:31 AM UTC
- Resolved
- Apr 09, 2026, 09:31 AM UTC
- Duration
- —
Affected: DeepL Free - Document Translation (Document Translation Free)DeepL Pro - Translate (Translate Pro)DeepL Pro - Glossaries (Glossaries Pro)DeepL Pro - API (EU) (API (EU) Pro)DeepL Pro - Document Translation (Document Translation Pro)DeepL Pro - Write (Write Pro)DeepL Free - Write (Write Free)DeepL Pro - Voice for Conversations (Voice for Conversations)DeepL Pro - Voice for Meetings (Voice for Meetings)DeepL Pro - API (US) (API (US) Pro)Accounts & Login (Accounts & Login)
Timeline · 1 update
-
resolved Apr 09, 2026, 09:31 AM UTC
A routine change in the account management caused users to be logged out and being unable to log back in.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 04:14 PM UTC
- Resolved
- Apr 13, 2026, 11:01 AM UTC
- Duration
- 5d 18h
Timeline · 3 updates
-
investigating Apr 07, 2026, 04:14 PM UTC
Since March 30, we’ve been experiencing an issue with usage data. The Analytics tab has been temporarily disabled while we work on a fix. Your billing is not affected. Contact Support if you need access to your usage data.
-
investigating Apr 10, 2026, 03:48 PM UTC
We’ve identified the root cause of the issue affecting Usage Analytics and have taken corrective action, including reprocessing historical usage data to ensure accuracy. We are currently running a new backfill of usage data. Due to the volume of data involved, this process will take up to...
-
resolved Apr 13, 2026, 11:01 AM UTC
The issue has been resolved and the Analytics tab is now fully operational. Historical usage data has been successfully reprocessed and checked for accuracy.
Read the full incident report →
